Hiring Company:
Delicatessen Services Co., LLC
Overview:
A Boar's Head Business Systems & Process Analyst is a key analytical resource group that is a part of Enterprise Applications team driven to identify, define, develop and deliver innovative solutions that are in alignment with the organization goals.
The Systems Analyst role is tasked with improving process capabilities, functional & technical requirements, design, and deliverables, while maintaining and improving quality standards. As such the Systems Analyst role is solely responsible for the analysis, design and development of the necessary requirements, functional specifications, and process artifacts to support development efforts for a specific business unit(s). The Systems Analyst leads and coordinates these activities from beginning to end through the use of best practices focused on problem solving, requirements gathering, analytical assessment and deliverables management.
For this particular role focus will be centered on Marketing and Web development technologies. Potential areas of focus and responsibilities include:
•Acting as Analyst/Product Owner/Scrum Master for an agile Java/web development team based on Kanban/Scrum hybrid model
•CMS administration support, configuration, and process management
•Salesforce/CRM administration support, entity and process configuration, security management
•E-Learning administration, support and process management
•Marketing content management and analytics support
Job Description:
Essential Duties and Responsibilities
General Analytical & Design Duties

• Understands how to use technology to competitive advantage and to solve business issues - focusing on web applications' concepts and business level functionality.
• Develops and maintains a thorough understanding of business operations, identifying opportunities for operational efficiency through automation and effective utilization of reporting & analytics tools critical for all business areas (e.g., Marketing, Sales, Distribution, Manufacturing, Finance, Human Resources).
• Assists in technical delivery management and relationship management to identifying options for potential solutions and assessing them for both technical and business suitability.
• Works collaboratively with IT and the Business resources, assesses people, process, and technology current states, working to evaluate tradeoffs between usability and performance needs, and then utilize outcomes to develop requirements, use cases and user stories according to standard templates, using natural language.
• Provides thorough understanding of how to interpret customer business needs; elicits requirements using interviews/requirements workshops, conducts document analysis, surveys, site visits, plus task and workflow analysis.
• Establishes partnerships to conduct/perform decision analysis (options vetting with pros/cons assessed and outlined).
• Critically evaluates information gathered from multiple sources, reconciles conflicts in information gathered, decomposes high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs and then transfers the same knowledge to development team.
• Partners with knowledge management leads within Boar's Head to ensure and maintain consistency on Standard Operating Procedures and formal Work Instructions that outline use of web applications and other implemented enterprise-wide applications (Ex. Oracle ERP, Oracle Business Intelligence, Oracle CRM, QMS, LIMS, MES, etc.) utilized in a business process.
• Brokers signoff on functional requirements, process documentation and use cases from the appropriate business process/product owners and all key impacted stakeholders.
• Assists with writing and reviewing requirements, functional specifications, and detailed design documentation to derive test objectives, develop test strategies, and write test plans/steps.
• Assists in creation and maintenance of test plans/scripts and test scripts enabling execution resulting in thorough analysis and accurate documentation of test results.
• Supports roll-outs of new and expanding applications/processes/projects.

Process Analysis Specific Duties

• Adept at outlining current state and designing conceptual/future state visual process level diagramming and documentation (in Visio and other more advanced visual modeling tools) that help articulate options to reduce costs, improve efficiencies, effectiveness, and streamline execution while keeping quality norms in alignment.
• Identifies, documents, and communicates current state of business process, partnering with Technical Delivery Managers, Systems Analysts, and Developers to recommend future state options.
• Provides process documentation (to include interaction points with other systems and/or applications).

Business & Systems Analysis Specific duties

• Business Systems Analyst is responsible for needs analysis, creating user stories & requirements, managing product backlogs, signing off as Product Owner, and go-live business testing and support.
• Identify and develop process improvements and data validation rules to enforce company data policies, procedures, and efficiencies
• Fosters understanding of software functions and limitations, usage scenarios, outlines error handling (system/human interaction points) and expected /necessary quantitative measures for success (e.g., expected performance targets, specific percentages for quality improvements)
• The Business Analyst assists with defining the methodology, standards and practices for implementing solutions and develops appropriate documentation on projects, as well as ensuring that business requirements are adequately understood and documented. Translates analysis outcomes into application and operational requirements, functional specifications (to include user interface requirements).
• Plan, review, and revise configurations and customizations of business systems, as needed to meet evolving needs of the business
• Develop, test, and deploy customizations, custom objects, new functionality based on evolving business needs
• Develops use cases/user stories that include quantifiable measures for successful outcomes in the designed scenarios.
• Partners with QA teams in end-to-end systems testing and coordination of user acceptance testing strategy development and validation.
• Provide ongoing training materials to ensure adoption, and deliver training in conjunction with departmental stakeholders
• Possesses an understanding and possess some capabilities in development within an OBIEE Technology Stack.

Project Management Support

• Assists Technical Delivery Manager(s) in business strategy analysis and enhancement demand management and assists Project Manager's (PM) in refining project plans/objectives for items responsible for delivering and executes according to best practice methodologies and IT process standards.
• Assesses project requirements and works with PMs, resource managers and others delegated as PMs to assess level of effort estimates.
• Ensures project success through team alignment towards project objectives and expected results.
• Develops and maintains necessary project documentation in accordance with best practices and within the agreed upon project timelines.
• Works independently with users to define concepts yet remains collaborative with project managers in order to work in accordance with project strategy and project priorities that the project manager has defined.
• Drives and challenges business units on their assumptions of how they will successfully execute their plans.
• Partners with the project manager to define change requests for missed requirements and scope change, helping maintain the right focus on defined project constraints (schedule, resources, and scope/quality).
• Analyst/Product Owner/Scrum Master for an agile Java/web development team based on Scrum
• Experience with Atlassian project management tools (JIRA, Confluence) is a significant plus

Communication

• Demonstrates strong oral communication skills, including the ability to effectively interact with business partners and internal team members.
• Demonstrates strong written communications skills, including the ability to produce clear and concise recommendations, business requirements and/or functional specifications, use cases and user stories.
• Facilitates large scale meetings with all levels of the company, clearly articulating objectives and identified next steps.
• Communicates technical concepts and issues to non-technical people.
• Interacts with all levels of the company with patience, courtesy, diplomacy and professionalism

Education and Experience

• A Bachelor's degree in Business Administration, MIS, or related field or equivalent experience.
• A minimum of 3 years of experience in a Business and/or Process Analyst role to be considered; to include experience with documenting requirements, functional specifications, use cases, and user stories.
• Ability to articulate business and technology needs/constraints to IT members and end users alike.
• A minimum of 3 years' experience in a Business Analyst role within an Agile centric construct is mandatory (Agile Certifications such as Kanban or Scrum Master are a plus).
• Self starter/motivator and having a proactive and strategic mindset are a must
• Strong written and verbal communication skills
• Strong collaboration and coalition building skills
• Other projects and responsibilities may be added at the manager's discretion.
• Hands on experience and proficiency with the full Microsoft Office Suite, Microsoft Project, Microsoft Visio, SmartDraw.
• Technology and software comprehension -
  • Experience with Java based CMS systems
  • Experience with Salesforce/CRM systems
  • Experience in UI/UX Design or Graphic Design is a plus.
  • Experience with web application quality assurance testing
  • Experience with application performance testing
  • Awareness/knowledge of with Web development technologies is a plus.
    Examples:
    • HTML; CSS; JavaScript (React), CSS
    • Docker and Kubernetes
    • Apache Kafka
    • iSpring
    • RESTful web services

Language Skills

• Well-developed communication skills - oral, written, listening. Must have excellent interpersonal skills.

Physical Demands & Work Environment

• This position requires working in an office environment.
• Occasional travel may be required.
• This is primarily a first shift position but adjustments to shift start/end times may be required depending on future production support schedules.
• Availability for on-call during non-business hours is required.
• After-hours and weekend work is intermittently required for system troubleshooting, maintenance, and upgrades.

Location:
Sarasota, FL
Time Type:
Full time
Department:
Management Information Systems