Are you looking for limit-less career opportunities? Do you have a growth mindset, and like to take initiative? If yes, then Ntiva is the right place for you! At Ntiva, we have a saying - "We exist to grow each other." Our focus is helping each other, our clients and our families grow both personally and professionally. Sound like something you could get in to? Because as one of the fastest-growing Managed Services Companies in the country, we're looking to fuel our team with powerhouse talent. With strategic locations across the U.S., and still led by our original founder Steven Freidkin, we specialize in in helping organizations solve their complex IT challenges no matter where they are located. Definitely a fast-paced environment where we collectively battle escalating cyber-attacks and stay on top of fast changing technologies! Come explore one of our many opportunities!
How you'll make an Impact
As the Systems Administrator II, you will be a technical resource for the Professional Services team. You will provide onsite technical support to clients, existing client upgrade/migration projects, and handle PC/server tasks. You will be responsible for implementing and improving client's network infrastructure. This position is an advocate for the client, ensuring Ntiva and the client are in alignment to reach the common goals of a secured and high-performance infrastructure that meets their business needs.
Summary of Location and Hours

• Hybrid Position - Approximately 50% remote, onsite work will be performed at client offices located throughout the DMV area. The specific allocation of remote versus onsite requirements fluctuates based on project types or specific demands.
• Monday-Friday, 8am-5pm EST, scheduled afterhours/weekend work as needed

What you will be doing

• Provide excellent Customer Service & Support to End Users either onsite or remote (Installing, upgrading, & monitoring computer hardware & software). Work closely with the client POC to set clear expectations on project deliverables, keep all communication clear, and prioritize workloads.
• Follow project plans and document activities on a daily basis
• Deploy basic technical solutions but not limited to new deployments and service modifications
• Responsible for keeping detailed notes and all documentation up to date including project notes, network, system, configuration, and password changes in ITGlue
• Communicate both internally and externally with progress, issues and scope changes needed
• Deploy and configure MDM solutions (Intune)
• Responsible for Maintaining & Troubleshooting:
• Post cutover end user support and resolve profile issues for end users
• Networking and migration issues as they arise
• Virtual machines, disks and restore files from backup
• Basic hardware deployments and application issues
• Work alongside with the Solutions Architect Team in assisting with Analyzing, Designing & Deploying New Technology
• Work alongside a Project Manager and review all tasks assigned to you, provide them with updates and complete all tasks in a timely fashion.
• Work alongside with Account Management Team and provide any cascading issues and report incidents.

You'll be successful in this role if you have experience in/with

• 3-5 years of experience in the field of Information Technology
• General MSP industry knowledge
• Ability to maintain and occasionally implement a variety of networking technology: Firewalls, Switches, UPS, Servers, SANS, NAS, Printers, WAP, COMPUTER
• Ability to administer & audit Office 365 end-user administrations
• Ability to troubleshoot the following Windows server roles: GPO, DHCP, DNS, NPS, WSUS, IIS, AD, DFS
• Service and troubleshoot end user issues (computer hardware, OS, software related)
• Superior people skills
• Ability to communicate and cooperate with various departments in order to obtain information needed
• Ability to work under pressure, while maintaining a tactful and professional demeanor Intermediate to advanced level of Microsoft Platforms
• Strong problem-solving capabilities
• Valid driving license & traveling required

Required language skills

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Physical Requirements/Working Conditions

• Must be able to lift up to 50 pounds frequently
• Must be able to lift up to 75 pounds rarely
• Must be able to perform frequent bending, kneeling, squatting, and turning.
• Must be able to perform occasional reaching over shoulder height, waist level and from floor.
• Must be able to work in a fast-paced environment.
• Must be able to work in an unsupervised environment.
• Must be able to drive/sit for extended periods of time.

Equipment/Machinery Used

• Two-wheel dolly.
• Basic Tools (screwdrivers, vacuums, etc.)
• Mobile phones
• Laptops/Desktop computers

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family
• 401k company-matched contributions 4% match on 5% contribution - Employee and Company contribute after 90 days - no vesting period!
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Paid Time Off (PTO) 2 Floating Holidays
• Bonus plans
• Tuition Reimbursement Program
• Employee Assistance Program
• Generous Employee Referral Program - the more you refer the more you earn!
• Dynamic Recognition and Rewards
• Work with Industry-Leading Talent
• Clear Promotion and Advancement Tracks

At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.