Position:
Dental Operations Manager
Position Number:
370 O
Division:
Health
Department:
Dental
Reports To:
Chief Dental Officer
Location:
Omaha
Exempt/Non-Exempt:
Exempt
Pay Grade:
Grade 9 ($45,697.00 $69,676.10)
Classification:
Full-time
Summary:
The Dental Operations Supervisor is a member of the dental team whose primary responsibility is to supervise, plan, direct and coordinate effective dental, patient scheduling, patient referrals, insurance billing, data collection, IT software liaison and accounts receivable management for all Ponca dental clinics. This position does include providing direct patient care when required to maintain efficient operation of the dental clinic.
Essential Responsibilities and Duties:

1. Manages daily dental clinic operations across multiple sites.
2. Coordinates dental office staffing across multiple sites.
3. Manages dental operations activities including patient flow, triage of walk-ins, patient emergencies, records management, referral services and a focus on the collection of insurance information.
4. Serves as the primary point-person for purchase referred care (PRC), submits referrals and treatment plans.
5. Manages revenue cycle process for dental office sites (accurate insurance/demographics capture, billing, coding, credentialing, aging accounts follow-up with insurance carriers, posting, etc.).
6. Establishes rapport with other dental clinics for referral purposes as in referring patients and sending referral letters and x-rays.
7. Act as a liaison between referring doctor' office and patient to assist in scheduling appointments.
8. Acts as liaison between the Chief Dental Officer/dental department and other clinic departments to assure that patient care is coordinated within the Ponca Dental Clinic Network.
9. Participates with the Chief Dental Officer in the development of departmental goals, objectives, policies, manuals and procedures
10. Achieves office goals by working efficiently and providing a high level of patient services.
11. Demonstrates financial responsibility and stewardship.
12. Leader in the "dental team" concept.
13. Authorized to submit prescription to the pharmacy for dentists.
14. Acts as a liaison between the dental clinic, software providers and PHS Healthcare IT Manager for software maintenance contracts and in-house IT issues.

1. Supervises assigned staff on the following tasks:

• Guarantee separation of duties
• Completes dental insurance forms and inputs claim information. Will determine if there are any outstanding claims and follow up as needed to complete.
• Provide customer service both on the telephone and in the office for all patients and authorized representatives regarding patient accounts.
• Contacts insurance carrier to check patient eligibility and breakdown of benefits
• Collects funds from patients for lab cases.
• Front desk duties, including but not limited to: answering phones, faxing, copying, etc.
• Will assist with patient transportation needs.
• Process refunds to patients.
• Patient dental records
• Reconcile the incoming lockbox deposits.
• Orders front office supplies.
• Shall ensure the confidentiality and security of all dental health records according to clinic policy and HIPAA.
• Actively participates in the achievement of patient satisfaction.

Manages the daily dental assisting tasks

1. Provides routine chairside dental assisting services including seating of patients, setting up proper instruments and trays for dental procedures, recording treatment rendered in the patient record, handing instruments to the dental provider as needed, providing irrigation and suctioning during dental procedures, and dismissing the patient with post-treatment instructions.
2. Triages patients in anticipation of the dentist. This includes taking blood pressures, weights, radiographs, photographs, assisting with completion of forms, and documenting subjective findings and chief complaints.

1. Provides direct patient care services such as patient education, impressions, coronal polishing, and fluoride varnishes.

1. Disinfects dental equipment (chairs, surfaces) and sterilizes instruments using autoclave and other techniques in accordance with the clinic's standard operating procedures.
2. Provides routine maintenance of all dental equipment and instruments, including cleaning and oiling equipment, and sharpening instruments as needed.
3. Maintains dental inventory of supplies and restocks supplies as necessary.
4. Provides dental laboratory support services including pouring study models, fabricating custom impression trays, bleaching trays and mouth guards and other support services.
5. Completes charts notes and codes completed procedures.
6. Other duties as assigned.

Relationships and Authority:
This position has direct supervision of the dental clinical staff which includes:

1. Dental office staff
2. Dental assistants (when not performing chairside duties).

Working Environment and Physical Demands:

1. This position is located in professional office environment with duties in a dental clinic setting.
2. Work may be stressful due to continual interaction with others.
3. Employee is subject to on occasion emotionally upset patients, family members, personnel and visitors.
4. Employee will sit, stand, bend, lift and move intermittently during work hours.
5. The position is located within a typical dental clinic setting. Occupational hazards include but are not limited to the following safety and infection control issues: radiological hazards involved with X-ray procedures, Hepatitis A, Hepatitis B, HIV/AIDS and other communicable diseases and bio-hazardous materials that may be transmitted through bodily fluids and cause risk in the treatment applied to the patient. Work throughout the clinic area.

Qualifications:
Minimum:

1. 2 years' experience in the dental field with administrative responsibilities, including front desk supervision, direct patient care. Experience with dental scheduling/charting and billing computer systems. Skilled in dental insurance coding and billing. Knowledge to resolve billing issues.
2. Scheduling experience for all dental surgical procedures.
3. Know how to utilized and guide all members of the dental team to maximize the number of patients treated.
4. Experience and an understanding of dental lab cases and the procedures associated with them
5. High school diploma or GED.
6. Be of legal age.
7. The ability to carry out the assigned duties of this position independently or with minimal supervision.
8. Knowledge of dental software
9. NE Licensed Dental Assistant
10. American Dental Association CDT dental coding certificate.
11. Attention to detail, positive customer service, effective teamwork skills and proactive attitude.
12. Knowledge of the dental assisting state statues and codes.
13. Must possess excellent written and oral communication skills.
14. Must have a valid driver's license and be insurable.
15. Must successfully pass drug and alcohol testing, motor vehicle, education, character, and criminal background checks.
16. Able and willing to travel.

Preferred:

1. Completed a dental assistant program from an accredited college.
2. One or more years of experience as a dental assistant.
3. CPR certification.
4. Experience using Dentrix office management software and Dexis imaging software
5. One-year experience working with Native Americans or Native American organizations.
6. Knowledge and understanding of Public Law 93-638" Indian Self-Determination Act.

Preference will be given to Ponca Tribe of Nebraska members or members of a federally recognized tribe. However, all qualified individuals are eligible.
The Ponca Tribe of Nebraska is an at-will employer.
Tribal Council Approval: 02/02/22, 08/07/22
Human Resources Approval: 08/07/22
PHS Category:
Designation:
Specify:
Risk Exposure Level
High

Biennial Credentialing
Yes

IT Privilege
Dentrix/E-Scripts/Other