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Customer Service Guide (Human Services Specialist 1) Bilingual Encouraged
$56k-73k (estimate)
Full Time | Public Administration
Just Posted
Department of Human Services is Hiring a Customer Service Guide (Human Services Specialist 1) Bilingual Encouraged Near Eugene, OR
Initial Posting Date:
05/17/2024Application Deadline:
06/02/2024Agency:
Department of Human ServicesSalary Range:
3,218.00 - 4,338.00Position Type:
EmployeePosition Title:
Customer Service Guide (Human Services Specialist 1) Bilingual EncouragedJob Description:
We are in search of a Customer Service Guide to become part of our Eugene/Springfield Self Sufficiency team. Multiple positions are available!
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the
Equity North Star
as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to apply.Are you ready to embark on a customer service journey that not only satisfies your passion for helping others but also paves the way for a promising career?
You will work in-person in our Eugene or Springfield Branch assisting Oregonians. These are not remote positions.
Bilingual Encouraged
While this position does not require bilingual language skills, there is a need in the communities that we serve, and all are encouraged to apply.
Oregon Department of Human Services (ODHS), A place to belong and make a difference!
- When you join theODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
- Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
- We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. TheEquity North Starhas four points that explain the agency's goals related to equity, inclusion, and racial justice.
- We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, andcompetitive benefits packagesincluding health, dental, vision and much more!
What you need to qualify
- Two years of experience either interviewing to obtain personal or technical information or substantial people contact.
- This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).
- College-level courses may be substituted for the experience on a year-for-year basis. (Associate’s degree in any of the listed areas substitutes for 18 months of experience. Bachelor's degree substitutes for three (3) years of experience. Master's degree substitutes for four (4) years of experience. Doctorate degree substitutes for five (5) years of experience.)
Candidates must clearly demonstrate meeting the minimum qualifications (What you need to qualify) in their submitted resume or application. This is best done by submitting a complete (long version) resume and/or application with all work experience, including all job duties, education, and relevant volunteer work.
We are unable to accept additional information after the posting deadline.
Essential attributes
We are looking for candidates with:
- Experience navigating online systems, such as Microsoft Word, Excel, email, and search engines.
- Experience communicating decisions, rules, regulations, policies, or procedures (technical information) in a non-technical way to people of diverse backgrounds and situations.
- Experience processing, entering and/or verifying detailed data with a history of high accuracy.
- Experience eliciting information from customers or applicants necessary for eligibility of programs or services.
- Demonstrated success working well and thriving in a team environment.
Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. Make sure to read the ‘How to Apply’ section for any other requirements.
Your duties at a glance
As an employee working in the
Self-Sufficiency Program
(SSP), you will have an opportunity to provide resources and services to help people move out of poverty and toward whole well-being. Programs include food benefits, cash assistance, childcare assistance, medical, services for domestic violence survivors, resources for refugees and support for youth experiencing homelessness.As a Customer Service Guide, you will:
- Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.
- Support the infrastructure of the office by supporting the day-to-day operation.
- Assist Oregonians by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs. by phone or email to resolve any questions or concerns.
- Assisting Oregonians through a trauma informed lens.
- May include financial desk responsibilities.
- Providing support for the business functions within the office.
- Providing support to branch staff in supporting the work and the families using the case aid model.
Working conditions
- Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress.
- Experience high volume of computer work, using various computer programs in a fast-paced team environment.
- Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.
- May require a valid driver’s license or other acceptable method of transportation.
- This position works in the store front office and is not a remote position.
How to apply
Your work history profile, cover letter (optional), and resume are the perfect opportunity to highlight your interest in the position and showcase your skills and experience that make you the best candidate for the position.
- Please upload a resume or complete the Workday history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
- A cover letter is not required for this application. However, you may attach one if you wish. This may help the manager understand better how you possess the essential attributes.
- Current State of Oregon employees: Apply via your employee Workday account. Ensure that your Workday is updated and includes your work and education history.
- If you are not a current State of Oregon employee: view thisapplication instructional video.
- After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
Additional requirements:
- Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
- The Oregon Department of Human Services does not offer visa sponsorship. Applicants who require VISA sponsorship will not be considered at this time. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
- May require a valid driver’s license or other acceptable method of transportation.
Helpful information
- This position is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future vacancies.
- The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%.
- Have questions about Workday, and want some tips on understanding the state application process? Check out ourOregon job opportunitiespage.
- If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Yvette Sather-Medford via emailyvette.c.medford@odhs.oregon.govor (541)709-0306 (Text ok). Please be sure to include the job requisition number.
Come for a job. | Stay for a career. | Make a difference... for a lifetime!
Job Summary
JOB TYPE
Full Time
INDUSTRY
Public Administration
SALARY
$56k-73k (estimate)
POST DATE
05/19/2024
EXPIRATION DATE
07/18/2024
HEADQUARTERS
CITY WEST CAMPUS, SOUTH AUSTRALIA
SIZE
3,000 - 7,500
FOUNDED
2004
CEO
MICHELLE LENSINK
REVENUE
$500M - $1B
INDUSTRY
Public Administration
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