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SIMEDHealth is Hiring a Telephone Operator Near Ocala, FL
The Telephone Operator is, in many cases, the first introduction to our practice. As the operator you will answers incoming calls courteously and respectfully, introducing self and providing a welcome greeting. You will be responsible for directing calls in a pleasant, professional manner, assisting patients as needed, confirming patient appointments and performing assorted office tasks. You must demonstrate the ability to multi-task, handle multiple phone lines and be detail oriented. You must have extraordinary customer service skills and a clear speaking voice. Self-motivated and self-disciplined individuals are ideal candidates for this position. Bilingual/Spanish speaking representatives are encouraged to apply.
The following is a basic list of duties and functions which may be required of you in your position.
- Answer incoming phones and direct patient calls to appropriate extension using multi-line phone system
- Answer patient inquiries regarding general customer service questions (e.g. office directions, operating hours, etc.)
- Must be able to verify patient information, update when needed and document appropriate heath care information electronically into the patient chart using Intergy
- Must be able to type detailed notes
- Ability to schedule appointments, verify insurance and work an electronic fax server
- Must be able to read and interpret Hospital Call Schedules
- Review provider schedules on a daily basis and though out the day for availability
- Shall be familiar with hospital consults & transitional care calls.
- Assist in directing new patient calls to our new patient coordinator
- Retrieve voicemail messages throughout the day and return calls when necessary
- Observing patient and staff safety policies & procedures including HIPAA
- Provide basic information to patients about SIMED providers and services
- Must be able to stay seated for long periods of time
SIMEDHealth offers a diverse and complete benefits package including health, life, dental, vision, 401(k), profit sharing, paid time off, paid holidays, wellness discounts and more.
SIMEDHealth is an equal opportunity employer. To learn more about SIMEDHealth, please visit SIMEDHealth.com/jobs.
Job Summary
Full Time
$48k-58k (estimate)
05/02/2024
05/15/2024
The following is the career advancement route for Telephone Operator positions, which can be used as a reference in future career path planning. As a Telephone Operator, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Telephone Operator. You can explore the career advancement for a Telephone Operator below and select your interested title to get hiring information.
If you are interested in becoming a Telephone Operator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Telephone Operator for your reference.
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A telephone operator typically performs tasks that cannot easily be automated.
02/03/2022: Greenville, SC
Collect calls normally require the assistance of a trained telephone operator.
02/13/2022: Peoria, IL
Most of the time, an operator can give both an address and telephone number for both new and established listings.
01/20/2022: Mcallen, TX
On a daily basis, Telephone Operators perform clerical duties such as typing, proofreading, and sorting mail.
01/26/2022: Baltimore, MD
May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
03/23/2022: Oakland, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Telephone Operator jobs
Switchboard operators are becoming less and less common as most companies have their communications handled by automated systems.
01/28/2022: Pueblo, CO
Phone operators are essentially customer service personnel, and need to have a certain set of skills.
03/03/2022: Fort Wayne, IN
Each telephone was wired to a telephone exchange established for a town or area.
04/16/2022: Mobile, AL
At the turn of the 21st century, the oldest parts of the telephone network still use analog technology for the last mile to the end user.
03/27/2022: Tacoma, WA
Several large private telephone networks are not linked to the PSTN, usually for military purposes.
03/25/2022: Portsmouth, OH
Step 3: View the best colleges and universities for Telephone Operator.
