** Retail Account Sales Representative- Northeast**

Job Title Retail Account Sales Representative- Northeast Job ID 27438576 Location Cleveland, OH Other Location Pennsylvania Description

**Retail Sales Representative Northeast**

**Job Title:** Retail Sales Representative Northeast

**Department:** Channel Sales (Retail & eCommerce)

**Manager:** Director, Channel Sales (Retail & eCommerce)

**FLSA Status:** Exempt

**Location:** Remote within Territory

**OVERVIEW**

The Retail Sales Representative - Northeast will be responsible for calling on and coordinating sales efforts in select big box home improvement retail stores within an assigned territory. The primary purpose of this role is to achieve sales goals through store level relationship development, dedicated onsite support and training, and outstanding customer service.

The Retail Sales Representative - Northeast will promote the Fortress Building Products portfolio of products and provide training to store associates in areas such as product knowledge and selling, technical information, installation, and order placement Additionally, this position will be responsible for merchandising our products in-store, ensuring the Fortress Building Products brand image is upheld, and executing marketing and sales promotional initiatives. This role will focus on calling on Home Depot & Lowes Pro Deck/Pro Sales personnel in the Building Materials/Lumber area of the stores with-in a defined geography. The initial geography will consist of the states of Ohio and Pennsylvania, with further expansion expected going forward. In addition to in store sales calls to fulfill the above stated responsibilities, there will be inside sales work via phone to stores to support sales growth as the geography expands. This position will be based out of a home office and require regular travel within the assigned territory.

****OUR PURPOSE STATEMENT****

Lead Global Change in the Way People Build and Live

****OUR NICHE****

Innovative Building Solutions

**OUR CORE VALUES**

**Work Hard, Play Hard ** We seek passionate people. We take our work seriously and we take the enjoyment of our lives seriously.

**Positive, Can DO Attitude ** We are optimistic, we set challenging goals and we find a way to accomplish them. We approach challenges with the intention of finding solutions.

**Compete & Win As A TEAM ** We put the TEAM first. Our team is what makes our company great. We are a competitive group that like to win. We keep score.

**Innovate & Seek Continuous Improvement ** We believe it can always be better. We want better products and processes. We want to be better individuals. We want to be a better organization.

**We Are Respectful ** We respect fellow team members, our partners, ourselves and our company. We are known to be the good guys.

**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned.

* Maintain a high energy/high caliber working knowledge of the FBP portfolio of products.

* Meet or exceed sales and budget goals on a monthly basis.

* Conduct 3-5 store visits per day dependent on territory size/geography.

* Conduct effective training sessions for store associates in areas such as product knowledge and selling, technical information, installation, and order placement.

* Know and support all company merchandise presentation policies and ensure the integrity of the FBP brand is upheld and consistent across store locations.

* Execute in-store merchandising of our products to ensure attractive sales floor displays, full down-stocking of products from overhead, and accurate signage and plan-o-gram layouts.

* Connect with targeted stores beyond core geographic territory via phone to drive additional sales.

* Direct stores to Fortress authorized Retail/eCom distributor partners to facilitate sales.

* Train distributor sales personnel on our products to amplify and extend Fortress brand sales/leadership in the categories we compete in.

* Analyze store sales and inventory to ensure best overall product mix and levels are maintained. Seek opportunities for additional product representation.

* Foster and maintain strong relationships with all levels of store management as well as in-aisle and pro desk associates at each location.

* Respond to inquiries and resolve customer issues regarding orders, shipments, products, installation, pricing, and products.

* Communicate any variations or schedule delays in customer orders in a timely manner. Collaborate with cross-functional teams to expedite orders as needed.

* Act as the liaison between the customer and the company by addressing customer issues and solving customer problems in a professional and empathetic manner.

* As the market expert, conduct and report competitive market analysis, competitive intelligence, and other sales-related information for the territory.

* Complete and submit a Weekly Sales Activity Report.

* Provide accurate and timely updates to CRM system.

* Perform all other duties as assigned.

**SUPERVISORY RESPONSIBILITIES**

None

**COMPETENCIES:** To perform the job successfully, an individual should demonstrate the following competencies:

***Achievement Focus*** Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.

***Attention to Detail*** Demonstrates thoroughness in accomplishing a task through concern for all the areas involved; carefully monitors the details of own and others work to ensure accuracy and quality; plans and organizes time and resources efficiently; completes all work according to procedures and standards.

***Business Acumen*** Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

***Business Ethics*** Treats people with respect; keep commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

***Communications *** Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

***Cooperation*** ******Establishes and maintains effective relationships; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

***Customer Focus*** Identifies and prioritizes customer needs and recognizes constraints; responds promptly to customer needs; seeks to find out more about customers and provide a better product or service; adopts professional approach to customers; is reliable and delivers on promises.

***Dependability*** Follows instructions; responds to management direction; takes responsibility to own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternative plan.

***Initiative*** Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

***?Planning/ Organizing*** Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

***Problem Solving*** Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

***Professionalism*** Practices good hygiene and pr