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Customer Service Agent
SFO San Francisco, CA
Apply
$49k-61k (estimate)
Full Time Just Posted
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SFO is Hiring a Customer Service Agent Near San Francisco, CA

Overview:

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines.

We focus heavily on employee happiness and employee engagement.

Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services.

We invite you to apply and be a part of our exclusive team to provide the ultimate service...

... peace of mind

Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at SFO (San Francisco International Airport). We cater to a distinctive clientele.

Click Here to Apply!

Responsibilities:

We offer part-time and full-time positions.

  • Excellent advancement opportunities
  • Paid Training
  • Dynamic Workplace
  • Medical benefits
  • Voluntary dental, vision, and a matching 401k plan
  • Amazon Incentives and travel perks

Are you excited yet? Fantastic! We are too. But we are just getting started.

You will also learn to perform the following functions throughout the course of your employment :

  • Learn behind-the-scene workings of an international airport.
  • You will rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport.
  • Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.
  • Enjoy the opportunity to professionally interact with high-profile passengers.
  • Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.

Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you?

  • Eager to learn new skills
  • Organized and logical thinker
  • Make quick and rational decisions
  • Problem Solving
  • Ability to adapt quickly to unforeseen situations
  • Effective communication skills and good listening skills
  • Able to multi-task and carry out duties in a dynamic environment
  • At least 18 years of age, high school graduate or G.E.D equivalent.
  • Eligible to work in the United States
  • English proficient, other languages are a plus.
  • Computer savvy

Are you passionate about learning?

Paid training with our highly knowledgeable and top performing training department.

Equal Opportunity Employment

Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

If you've come this far, then take the next step towards elevating your skills and building your new career.

Qualifications:
  • At least 18yrs old, with a High School Diploma or G.E.D.
  • Valid US work Authorization
  • Able to speak, read and write in English
  • Flexible schedule to work weekends, holidays & overtime
  • Basic Math Skills: Adding, Subtracting, Division, and Multiplying
  • Computer Literate
  • Common sense and organized
  • Mental capacity to make quick and rational decisions
  • Effective communication skills and good listening skills
  • Able to multi-task and carry out duties in a fast-paced environment
  • Able to reading & comprehend reference materials, instructions, policies & procedures

**DRUG SCREENING REQUIRED AT TIME OF HIRE**

  • Perform a variety of duties at an airport including: assist customers with fare quotes; boarding gate functions,
  • Perform assignments at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals
  • Maintain appropriate and professional interaction with airline passengers, Client(s), and Crew
  • Translate, transcribe when possible
  • Take care when handling company assets and be aware of costs associated with damage
  • Complete accurate cash handling transactions, manifests, and labelling
  • Operate machinery in accordance to opertional policies and standards
  • Operate computers, printers, & other equipment to enter, access, or manage data and information confidentially
  • Reading, Interpretation & Comprehension of reference materials, Instructions, policies & procedures

PHYSICAL DEMANDS

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Varied shifts within a 24 hour clock
  • Some overtime
  • Occasional lifting of 70-100 lbs
  • Long periods of standing and walking long distances
  • Pulling, pushing and moving large bulky items including carts
  • Continuous standing, bending, kneeling, squatting, stooping, grasping and picking up items

Environmental Conditions:

  • Involves continuous people interaction and exposure to aircraft sounds

ABOUT US

Hallmark Aviation Services is the emerging force in "Above-The-Wing" Airline Passenger Handling Services. Hallmark Aviation Services has earned a reputation for providing first-rate services for some of the worlds leading airlines. We invite you to learn more about Hallmark and the ultimate service we provide to our Clients "Peace of Mind."

Equal Employment Opportunity Statement

Hallmark Aviation Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hallmark Aviation Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Required Experience
Job Location
San Francisco, California, United States
Position Type
Part-Time
Required Training
Required to study and successfully complete 2 weeks of mandatory training
Shift
TBD. Must have flexible availability and reliable transportation
Schedule [i.e. M/T/W/F/Sun or TBA]
TBA
Language
English Required
Salary/Benefits
$21.72 - $24.07 w/o Medical, Voluntary Dental, vision & 401k, Amazon Incentives, Paid Parking

To learn about SFO's Background and Badging process, click here and go to step 2.

All people working at SFO are eligible for incentives:

  • BART Discount Card: Save $9.90 on your roundtrip BART commute
  • Citizenship Workshops: Save $700 on your citizenship application cost
  • Save on childcare costs. Access a subsidized childcare program for SFO employees who qualify, with tuition offered at 75 80% of market rate cost

NEW- SFO Employee Commuter serving Hayward and Castro Valley

Click here to view a complete list of SFO Employee Benefits and Discounts Information

Former or current SFO Employees may have priority access to this opportunity. Be sure to complete the employers on-line application and email SFOs Business and Career Center (careers@flysfo.com) your name and the date you applied.

Click to learn why you should work at SFO!

Please check with the employer regarding their vaccination policy .

Job Summary

JOB TYPE

Full Time

SALARY

$49k-61k (estimate)

POST DATE

05/06/2024

EXPIRATION DATE

05/19/2024

WEBSITE

bizcasts.com

HEADQUARTERS

TREOGAT, BRETAGNE

SIZE

3,000 - 7,500

FOUNDED

1990

CEO

FREDERIC OUY

REVENUE

$50M - $200M

INDUSTRY

Consumer Services

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If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Agent job description and responsibilities

A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.

02/02/2022: Lancaster, PA

Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.

01/18/2022: Florence, SC

The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.

12/23/2021: Madison, WI

Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.

12/18/2021: Alexandria, LA

Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.

01/19/2022: Gary, IN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Agent jobs

Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.

01/11/2022: Evansville, IN

With customer service, customer support and customer experience, required.

01/09/2022: Youngstown, OH

When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.

01/17/2022: Providence, RI

Agents must be trained and mentored to develop a positive approach towards handling customer queries.

01/25/2022: Newark, NJ

A customer service representative must be a good listener.

02/18/2022: Santa Cruz, CA

Step 3: View the best colleges and universities for Customer Service Agent.

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