Regional Director of Clinic Operations

Monday-Friday 8:00am – 5:00pm

Full-time (40/hour per week)

Location available: Maynardville, TN

Cherokee Health Systems is seeking compassionate, service-oriented individuals to join our team! Do you enjoy helping others? Giving back to the community? There is nothing more rewarding than knowing what you do at the end of the day matters to someone.

Who we are:

Cherokee Health Systems is a comprehensive healthcare organization caring for over 70,000 patients across 13 counties in Tennessee. We provide integrated primary medical, behavioral, dental, optometry, and clinical pharmacy services through our nationally recognized integrated model of care. Cherokee Health Systems is a unique “hybrid safety net”, holding designations as a Federally Qualified Health Center, Licensed Alcohol and Drug Treatment Facility, and Licensed Community Mental Health Center. We are committed to serving our mission to care for all, regardless of ability to pay, through innovation, excellence, and teamwork. We are a resilient organization, strengthened by collaboration across all functions of the system, including clinical care, finance, human resources, information technology, and operations.

Why work with us?

We understand our employees need a great life/work balance which is why we are not open on weekends, major holidays, or nights. We also offer these benefits for our incredible employees:

• Competitive PTO package with paid holidays
• Medical, dental, and vision insurance
• Disability insurance
• Employee assistance program
• Teledoc
• 403(b) retirement plan with matching
• Advancement opportunities

What we are looking for:

This position will provide management and supervision of operations leadership at multiple CHS locations who oversee clinic staff and direct day-to-day clinic operations including primary care, behavioral health and dental. This position will support the implementation of and help oversee programs and processes in alignment with corporate policies, goals, and objectives, making clinic-specific modifications when necessary. The Regional Director of Clinic Operations supports other operational leaders is ensuring operational efficiency and optimal clinic flow with the goal of minimizing cost, providing quality patient care, and promoting employee satisfaction.

What you will do:

• Provide supervision, training, mentorship, and support to operations leadership staff at the clinics they oversee.
• Provide oversight and implementation of programs and processes that meet the corporate goals and objectives
• Effectively communicates with staff in a consistent, timely, and collaborative manner.
• Collaborates regularly with other clinic leadership to improve processes that remove barriers to patient care.
• Responsible for clinic staffing schedules and call-ins on a daily basis.
• Coordinates as needed with Primary Care (PC) Team leads to rearrange staffing to accommodate clinic schedule.
• Communicates staffing shortages to Operations Leadership and requests help from other clinics as needed.
• Communicates clinic staffing shortages with Front Office staff situations that would affect patient scheduling.
• With input from the clinical and operations leadership, performs annual evaluations of clinic staffing, including support and nurse staffing.
• Responsible for purchasing, receiving, and approving invoices of medical supplies.
• Manages and approves timesheets for payroll bi-weekly for all clinic staff (Provider, Nursing, and support staff).
• Manages provider templates for Primary Care and coordinates scheduling of PTO for Clinic Staff.
• Responds to and resolves patient complaints, with assistance from clinical and operations leadership when indicated.
• Coordinates staffing schedule for staff training / development#

#primary care #dental #behavior health

Submit your resume or apply on our website today! We can't wait to hear from you!

Please note to be considered for this or other positions with Cherokee, we do require a completed application (www.cherokeehealth.com/careers). Candidates who complete the company's application will be given first consideration for an interview.

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Cherokee Health Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, genetics, or status as a protected veteran.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• No nights
• No weekends

Application Question(s):

• What is your salary expectation?

Education:

• High school or equivalent (Preferred)

Ability to Relocate:

• Morristown, TN: Relocate before starting work (Required)

Work Location: In person