Job Summary:

The role of the Client Service Manager is the most critical component to CompassCare’s holistic approach to client service. CSMs ensure client satisfaction and work to improve care outcomes by regularly observing and addressing unmet client psychological, behavioral and social needs. CSM’s review all client data coming from the field (CCAs and RNs). CSMs ensure the completion of Client Service Team Meetings, and are responsible for taking detailed notes that lay out a game plan and client specific goals for care coordination.

Supervisory Responsibilities:

CSMs coordinate with the clinical team to ensure that all required clinical equipment, observations, and activities are implemented and adhered to by the CCAs.

Job Duties/Responsibilities:

• Review Reporting

• Review Daily Log comments in WellSky daily

• Work with Scheduling Team to assess WellSky task reporting

• Client Care Team Calls every 4 to 6 weeks. To include CCAs, Care Team and Family.

• Client visits every 6 to 8 weeks, coordinated and alternated with RN visits so that CC visits with clients are every 3 weeks between the two parties.

• Monthly, at minimum, communication with clients & client families to ensure continual satisfaction

• Identify changing needs of the clients and identify training opportunities. CSMs are responsible for identifying continual training after each client visit and/or CCTC.

• Ongoing communication with Scheduling Team to ensure CCA compliance to expectations, and to identify potential issues before they are identified by the client/client family.

• Maintain a schedule of Engagement Activities that is modified to meet each client's specific needs. Monitor the completion of Engagement Activity Assessments for implementation and effectiveness.

• Work in partnership with the Scheduling Coordinator to identify best matched CCAs for prospects.

• Work in partnership with all CSMs & Scheduling Coordinator to balance the placement of CCAs to meet the needs of all clients.

• Other duties and responsibilities as assigned.

Required Skills/Abilities:

• Ability to communicate effectively with clients, families, and caregivers

• Be comfortable with various forms of technology and reporting

• Leadership skills

• Ability to multi-task and prioritize

• Excellent verbal, written, and communication skills

• Ability to respond in a timely and professional manner with clients

Required Education/Experience:

• Bachelor's degree in social sciences, nursing, or a related field

• 2 years of work experience in public health or related field

• 2 years of current case management experience preferred

• Hospitality experience preferred

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to travel throughout CompassCare service areas. Travel may include, but is not limited to, driving, public transportation, walking, stairclimbing.

• Must be able to lift up to 15 pounds at times.