About The Role

Summary

Come work for the best! Citizens Community Bank has been voted Best Bank at the Idaho State Journal’s Reader’s Choice Awards for the past six years!

At Citizens Community Bank, we are looking for talented people who will put our customers at the center of everything we do.

The role of the Operations Assistant / Receptionist is critical to the success of Citizens Community Bank. The daily functions that must be performed require a reliable individual who can be counted on to support the rest of the operations team.

The job requires an open mind to deal with a variety of issues in an ever-changing environment.

They must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

DUTIES AND RESPONSIBILITIES :

• Answer incoming phone calls in a professional, pleasant, and cordial manner. Directing calls to the appropriate departments and ensuring optimum customer service through voice inflections and proper transfers
• Provide superior internal and external customer service, resolving problems while being courteous and respectful
• Cross-train in various operational functions such as wire transfers, accounts payable, E-Banking products (online banking, mobile banking, bill pay, remote deposits, e-statements, debit cards, etc.

and other tasks as needed

• Scan and verify documentation into digital storage mediums
• Review various daily reports
• Willingness to take on various special projects as needed
• Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of CCB.
• Complete required bank and OnCourse training courses within assigned time frame(s).
• Regular and predictable attendance in order to accomplish assigned job duties

About You

QUALIFICATIONS :

• High School Diploma or equivalent is required
• Prior customer service experience is required
• Basic banking knowledge preferred
• Excellent organization skills to perform in a fast-paced environment
• Good understanding of technology-related products such as internet banking, mobile banking, bill pay, remote deposits, and debit cards
• Ability to work both independently and in a team environment
• Ability to communicate effectively both verbally and in writing
• Basic computer skills with working knowledge of word processing, ten-key, and general computer applications
• Basic knowledge of general office practices

WORK ENVIRONMENT : Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to : sit; use hands in repetitive motions to finger, grasp, handle or feel;

and talk or hear. The employee is occasionally required to : stand; walk; and lift or reach with hands and arms. The employee may also be required to :

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.

Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management.

Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include :

Specific vision abilities required by this job include : The worker is required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures;

transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and / or operation / inspection of machines and / or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS : Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position.

We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time.

Visit our website for more details!

COMPANY OVERVIEW : We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same.

Read our story, learn about our banks, and experience life at

Last updated : 2024-05-04