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Tech Lead Product Manager - Supply Chain Logistics

The Williams-Sonoma, Inc. Supply Chain Product Management organization is seeking an energetic and talented Tech Lead Product Manager to drive high-value, high-impact functional features for our industry-leading supply chain organization. In this role, you will be the functional subject matter expert for our warehouse management system (WMS) - Manhattan WMOS version 2020. We will be converting our fulfillment centers from Manhattan PKMS iSeries, to WMOS. At Williams-Sonoma, we support retail industry-leading brands: Williams-Sonoma, west elm, Mark and Graham, the Pottery Barn family, Rejuvenation, and GreenRow. The SKU profile of these brands is categorized into three product categories - Furniture, Separate Ship, and Conveyable. You will will work specifically on the functional requirements for Furniture and Separate Ship product categories (non-conveyable). The fulfillment model for the Furniture and Separate Ship product categories is through our Regional Distribution Centers and Final Mile Delivery Hubs located across the United States. You will lead the conversion effort of these facilities from PKMS to WMOS, from a functional perspective.

Success in the role requires agility and results orientation, strategic and innovative thinking, rigorous analytical skills, and a passion for ROI driven approaches to solving problems.

Travel requirement 30%-40%, subject to change based on business needs.

Responsibilities

• Collaborate with business partners to gather functional requirements and detail same in JIRA and Confluence.
• Submit data requests required to execute test cases and obtain end user sign off.
• Drive functional backlog prioritization and lead various requirement discussions for product enhancements.
• Effectively partner with Operations and technology delivery teams & QA teams through gathering detailed requirements, presenting the business value, documenting requirements in JIRA and Visio process flows.
• Provide production level support for Operations and technology partners for operational go-live and ongoing deployment validation of new functionality.
• Provide clear direction to project team members on prioritization of functional requirement delivery timelines, per the expectation of business partners.
• Perform ROI analysis on new feature / functional requests from business partners.
• Partner with vendors, like Manhattan, on custom features (Mods) documentation, ensuring functional. requirements are interpreted correctly in specifications documentation.
• Review and approve QA test cases.
• On a monthly basis (subject to change) support Sunday deployment functional validations, remotely.

Criteria

• Bachelor's degree in Supply Chain, Business or related fields, or the equivalent work experience.
• 8 years of overall experience in supply chain product management or operations.
• 3 years of experience with Manhattan WMOS system, preferrable version 2020.
• Retail Industry Background and experience with warehouse conversion to new systems and technology that require onsite training and hyper-care support.
• Excellent verbal and written communication skills.
• Strong presentation skills with demonstrated experience in making articulate and effective presentations to different audiences.
• Experience authoring and coaching teams on effective JIRA stories for functional requirements, detailed acceptance criteria and prioritization with delivery teams.
• Experience authoring and coaching team on creating test cases that are aligned with end user expectations.
• Data driven and metric-based approach to prioritization of functional enhancements or defects. Ability to quantify impact, ROI, etc.
• Excellent interpersonal skills including such areas as team spirit, negotiation, collaboration, pitching in where needed, valuing and respecting team members.
• Demonstrated ability to negotiate with and manage external vendors.
• Self-motivated and able to work independently.
• Experienced in sharing industry best practices and innovation within your domain and across supply chain.
• Ability to work collaboratively and influence others within a matrix environment.
• Excellent organizational and leadership skills.
• Ability to develop and foster constructive business relationships and gain their trust.
• Demonstrated ability to anticipate, mitigate, and resolve conflicts across technology and business partners.
• Proven experience in developing and executing projects, meeting deadlines and operating under tight time constraints.
• Comfortable with ambiguity and calculated risk-taking.

Our Mission Around Diversity, Equity & Inclusion

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences-whatever they may be-are valued, explored and appreciated.

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for:

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health

Your Journey in Continued Learning

• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops and learning programs
• Speaker series

WSI will not commence an immigration case or "sponsor" an individual for this position at this time (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.