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HealthFitness is Hiring a Front Desk Attendant (MIT Recreation) Near Cambridge, MA
HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual's journey by creating communities of health within the organizations we serve - so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.
MIT Recreation, managed by HealthFitness, is looking for a Front Desk Attendant to join the recreation team on campus in Cambridge, MA. In this position, you will be responsible for greeting patrons and provide the highest possible level of customer service to ensure patron satisfaction. This is a frontline desk position and the initial point of contact for all members and guests in the Zesiger Sports and Fitness Center (Z Center).
What you'll be doing
Performs all front desk administration processes in the ZCenter, e.g.access control, membership enrollments, POS transactions, court reservations, towel service, equipment rental, and general customer service
Troubleshoots monthly membership billing issues and updates payment information using membership management software as requested
Responds to all front desk phone inquiries and answers questions regarding pool lane availability, open recreation,ice rink schedule, hours of operation, etc.
Ensures that front desk organization and lobby cleanliness is maintained, coordinates cleaning with custodian staffwhile on dutywhennecessary
Communicates with the Manager on Duty regardingfacility incidents, injuries, and customer servicematters
Other duties as needed/assigned
What you'll need to have
High School Diploma or GED required
Previous customer service experience a plus
Adult CPR/AED/First Aid certification from American Heart Association, American Red Cross or American Safety & Health Institute required within 60 days of hire.
Ability to navigate electronic onboarding and timecard systems required.
Brand: HealthFitness
HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran
For the fourth consecutive year we were selected as a Top Workplace by the Chicago Tribune . The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.
Job Summary
Full Time
$32k-42k (estimate)
05/03/2024
05/16/2024
healthfitness.com
Minneapolis, MN
1,000 - 3,000
Related Companies
The following is the career advancement route for Front Desk Attendant (MIT Recreation) positions, which can be used as a reference in future career path planning. As a Front Desk Attendant (MIT Recreation), it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Attendant (MIT Recreation). You can explore the career advancement for a Front Desk Attendant (MIT Recreation) below and select your interested title to get hiring information.
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Front desk attendants may be responsible for monitoring lobby and/or front entrance security cameras.
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Front desk receptionists may also be asked to update appointment calendars, validate parking tickets, or perform filing and clerical duties.
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Hotel front desk employees also known as guest services employees are responsible for making sure each guest has a pleasant experience at a hotel.
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While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions.
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