Now Hiring: Part-Time PAL Coordinator [Community Assistance Program]
Average of 25 hours/week
Starting Pay: $19.00/hour
Bilingual Spanish/English skills required
Prefer: Veterinarian or Animal Shelter Services experience
General
The PAL Coordinator is a rewarding position focused on helping low income community members access subsidized cost spay/neuter, and basic wellness for their pets though the Prevent-A-Litter program at Animal Friends Alliance. This position is responsible for the organization, implementation and communication of this program. The PAL Coordinator works closely with PAL Program clients to ensure clear communication between the client and the spay/neuter clinic and supports the clients needs. This position requires learning a wide range of policies and procedures and use of independent judgment and training to take appropriate actions with various situations. The PAL Coordinator position is part-time. Work is to take place primarily on site at the Animal Friends Alliance Mulberry Campus with options for some remote work.
Major Duties and Responsibilities:

• Provides quality in-person, online and telephone support for the PAL program.
• Updates, reviews and processes PAL applications in a timely manner.
• Communicates with applicants to assess needs, schedule appointments and follow up on care received as needed.
• Answers questions and concerns of prospective clients and helps them to access the program application.
• Clearly reports information to other departments including development, client service teams and vet teams about PAL clients and their needs.
• Educates staff, volunteers and the public about PAL program in person.
• Recruits volunteers to assist with the program as needed.
• Tracks all related statistics information to assist with trends, grants, budgeting and the annual strategic plan.
• Works closely with the Community Pet Resources Manager to ensure the program is running smoothly and concerns are being addressed.

Other Duties:

• Learn basic duties of other departments and support other departments and staff as able.
• Understands and operates by Animal Friends Alliance's Core values.
• Regular and timely presence on-site.
• Work Environment:
• Work performed in an animal clinic setting.
• Potential for exposure to zoonotic diseases and cleaning chemicals.
• Potential for exposure to dangerous and fractious animals.
• Potential exposure to high noise levels when in kennel area.
• Potential for animal bites and scratches while handling animals.
• Unusual Demands:
• Work is subject to frequent interruptions.
• Employee is subject to work weekends, holidays and beyond the normal scheduled hours of work.
• Employee is subject to work outside in a variety of weather conditions.

Requirements
Education/Experience:
Education

• Preferred: Effective written and verbal communication in Spanish as well as English.

Experience:

• Preferred: Minimum of 2-years' working in human or animal welfare fields.
• Valid Driver's License: N/A
• Sincere interest in Animal Friends Alliance's mission & vision.

Knowledge:

• Knowledge of Google Suite including Gmail, Docs, Chat, Hangouts and Sheets.
• Knowledge of video conferencing applications.

Skills:

• Effective verbal communication skills for in person and telephone contact.
• Effective written communication skills for email communication.
• Excellent customer service skills, particularly with a variety of client situations.
• Basic computer skills.
• Detail oriented.

Abilities:

• Able to work as a team member within several departments.
• Able to prioritize duties and perform multiple tasks.
• Able to work in a high-stress, fast-paced environment.
• Ability to learn, retain and communicate a wide variety of information.
• Able to work autonomously.
• Able to work within a budget.
• Able to learn new software systems quickly.

Physical, Sensory and Mental Requirements
Physical Requirements
Frequent:

• Sit, Stand, Walk, Bend, Squat, Kneel, Crawl, Reach above head, Push/Pull objects & reaching above head.
• Exposure to hazards: Biologic, Chemical, Noise, Sharp instruments.
• Exposure to marked changes in temperature.

Occasional:

• Write legibly.
• Use of a microwave.

Sensory Requirements:

• Can distinguish smells: IMPORTANT
• Can distinguish tastes: N/A
• Can hear normal tones: REQUIRED
• Can hear soft tones: REQUIRED
• Can distinguish temperatures by touch/proximity: IMPORTANT
• Eyesight: Normal/corrected to 20/40: REQUIRED
• Eyesight: Close eye work: REQUIRED
• Color Recognition: N/A

Mental Requirements:

• Can read, speak and write English: REQUIRED
• Can control emotions (remain calm under verbal abuse): REQUIRED
• Has a positive attitude toward and willingness to work on a diverse team and with a diverse range of clients: REQUIRED
• Can handle stress: REQUIRED

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Salary Description

$19.00/hour