I. PURPOSE OF POSITION
Promotes the effective operation of assigned Table Game by providing excellent customer service incoherence with the Nooksack Northwood Casino service culture while maintaining game security and protection. Implement and ensure compliance with approved procedures, train, supervise and monitor performance of Team Members to ensure smooth and efficient gaming during shift.
II. REPORTING RELATIONSHIPS
A. Reports Directly to: Table Games Supervisor, Table Games Manager
B. Supervises Directly: Dealers in assigned area
C. Other Important Contacts: Surveillance, Tribal Gaming, Table Games Manager, Casino Gaming Manager, General Manager, Casino Managers / Supervisors, employees, and guests.
III. DUTIES AND RESPONSIBILITIES
A. Promote customer service as a priority.
B. Complies with company and department policies and procedures while practicing positive customer and employee relations.
C. Ensures the integrity and productivity of assigned table; by including but not limited to, accurately retrieving and distributing chip/cheques, maintaining a game pace conducive to excellent service and casino profitability, assuring accuracy and legibility of fills, credits, and table opener/closure slips, notifying Floor Supervisor of any unusual play or disputes.
D. May sign fill, credit, and table opener/closure slips.
E. Contacts the Floor Supervisor immediately for their acknowledgement of any large buy-ins and color-ups.
F. Promotes Nooksack Northwood Casino's Winner's Club by, including but not limited to, being knowledgeable of advantages for club members and promotes the advantages to members and non-members, being knowledgeable of and promoting casino and market center special events and promotions, ensuring that members' play is accurately tracked.
G. Provide accurate and timely documentation and reporting of department activities and status is requested.
H. Maintain a professional and neat appearance of work area.
I. Maintain a professional and neat appearance and represent the company in a positive manner.
J. Because of the Casino’s commitment to our guests and customer service, each employee may be expected to perform a wide range of duties from time to time. Such duties may or may not be related to their regular responsibilities.
IV. POSITION QUALIFICATIONS
A. Required:
1. Must be able to obtain and maintain valid Nooksack Tribal Gaming Agency and Class ill Washington State Gaming Commission licenses.
2. Must be at least 18 years of age.
3. Sufficient experience, education and job knowledge to meet current business needs.
4. Demonstrated positive customer service skills.
B. Preferred:
1. Previous casino experience.
2. Demonstrated successful supervisory/management experience.
3. Demonstrated computer application skills including PC spreadsheet and word processing.
V. WORKING CONDITIONS
A. May work in a, noisy, crowded, and smoke-filled environment.
B. Will be monitored by surveillance cameras.
C. May be required to work various shifts and days, including nights, weekends, and holidays. Involved in Manager on Duty rotation schedule as determined by the property General Manager.
D. May interact with persons who are angered, intoxicated, or distressed.
VI. PHYSICAL DEMANDS
A. Must be able to walk and move throughout assigned shift.
B. Must be able to bend, kneel, reach, twist, and grip.
VII. KNOWLEDGE. SKILLS AND ABILITIES
A. Knowledge of casino operations, relevant policies, procedures, internal controls, laws, and regulations.
B. Demonstrated customer service skills.
C. Demonstrated high level of interpersonal skills.
D. Verbal and written communication skills.
E. Organizational and time management skills.
F. Ability to deal with work situations in a professional manner.
G. Ability to assess, prioritize, set immediate goals, and use time effectively to provide assistance and leadership where needed throughout the casino operation.
H. Ability to remain calm and perform duties under stressful conditions.
I. Ability to adapt to change quickly and efficiently.
J. Ability to communicate effectively.
K. Ability to maintain a high level of confidentiality of sensitive information including, but not limited to : financial, personal, legal and social.
L. Ability to work with people of varied educational, social, and cultural backgrounds.
M. Ability to read, write, speak, and understand English.
PLEASE NOTE
The list of duties and responsibilities, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.
Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability, the department Supervisor or Manager should contact the Manager of Human Resources regarding the circumstances. At this time, the Supervisor or Manager should be able to describe, in detail, to the Manager of Human Resources, the Essential Functions of the job involved in the request.