You haven't searched anything yet.
Duties & Responsibilities:
Manage all aspects of front desk operations for assigned shift. Schedule employees to ensure proper coverage.
Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and procedures. Alert management of potentially serious issues.
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
Ensure guests receive prompt, professional attention and are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction. Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution.
Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives. Manager labor costs and expenses within budget.
Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications.
Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies. Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
Will serve as manager on duty as required. Accountability: This job is responsible for managing front desk operations for a p.m. and/or weekend shift at a large, fairly complex full-service hotel with an extensive range of facilities and services and may include a large number of Priority Club Accounts and VIP and key guests. Typically supervises a shift of front office employees.
Communication skills are utilized a significant amount of time to interact with others; customers, employees and third parties.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions and training
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are sued often. May be required to work nights, weekends, and/or holidays.
Full Time
$41k-57k (estimate)
05/03/2024
05/16/2024
The following is the career advancement route for Assistant Front Desk Manager positions, which can be used as a reference in future career path planning. As an Assistant Front Desk Manager, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Front Desk Manager. You can explore the career advancement for an Assistant Front Desk Manager below and select your interested title to get hiring information.