3 National Museum of African American Music Jobs near me
National Museum of African American Music is Hiring a Guest Services Agent Near Nashville, TN
**Guest Services Agent**
* Nashville, TN
* Part Time to Full Time
* Entry Level
**The National Museum of African American Music** is seeking both part-time and full-time, enthusiastic Guest Service Agents who will be responsible for a successful guest experience in the Museum. Each GSA must provide a high level of customer service and satisfaction to ensure an excellent experience for all visitors and are responsible for a broad range of activities including selling tickets and memberships, overseeing access control, engaging with guests in the exhibit spaces, handling questions and complaints, monitor guest compliance with Museum safety/visitor protocols, and facilitating entry/egress from exhibits or public spaces. * Greets the public, briefly orientating visitors to the Museum, programs and events.
* Processes admissions and any fees for programs, memberships and events. Assisting guests with RFID bracelet activation providing Member services/sales.
* Cash handling involves all tenders and must be handled accurately and balance to zero at end of shift.
* Outlines Museum activities, provides orientation information about the galleries, and provide directional services (e.g., bathroom, public telephone, taxi, food service, etc.).
* Answers the Museum's central telephone lines promptly, answer inquiries courteously, and direct callers to appropriate staff offices and individuals as needed.
* Observes individuals entering the Museum entrance and report any irregularities to Facilities.
* Actively promotes and sells annual memberships to patrons visiting the museum, answering questions and providing detailed descriptions on benefits of becoming an annual member.
* Assists visitors to obtain parking and ensure that they park in designate spots.
* Responds to emergency needs by monitoring status of facilities and taking steps to reduce or eliminate personal risk to visitors, in accordance with Guest Services training.
* Reports all emergency situations to appropriate management staff or authorities.
* Assists with clerical duties, which may be performed at the Front Desk for other Museum departments, as assigned from Guest Services Manager.
* Assists in the operation of the Museum Gift Shop, as needed.
* Performs other related duties as required. Variable/flexible working hours to include weekends, holidays and overtime as required.
* High school graduation preferred.
* 1 or more years of front line hospitality industry experience in a customer service role
* Experience in another museum or related attraction strongly preferred
* Must be able to work a flexible schedule to include weekends, holidays and special events.
* Must be able to become competent in ticket sales and online registration.
* Must be able to stand for extended periods.
* Supports the mission, vision and strategic goals of NMAAM to serve both internal and external customers.
* Conducts self in a professional manner; maintains appropriate professional appearance.
* Follows and supports policies and procedures of NMAAM.
* Exceptional customer service skills.
* Outgoing personality and enthused to interact with guests and colleagues.
* High degree of tact and diplomacy in dealing with member and guest issues.
* Must have the ability to assess visitor concerns and follow through to resolution with tact and attention to detail.
* Excellent verbal and written communication skills.
* Strong interpersonal skills.
* Ability to work in a fast paced environment and interface effectively with visitors in both conveying information and listening to their questions/complaints.
* Be open to multiple points of view and avenues for problem solving.
* Must be able to walk, stand and interact with the public for long periods of time.
* Be well organized and thorough with close attention to detail and follow-through.
* Act as a team player who works well with others and shows courtesy and respect to colleagues.
* Be willing to assume responsibility.
* Serves as leader to assure strong communications between NMAAM and all external constituents.
* Actively seeks to learn the history of NMAAM.
* Supports and promotes the museums mission.
* Assist in the planning and implementation of special events.
* Attend staff meetings.
* Performs other duties as assigned.
*** ***
Job Summary
Full Time
$34k-42k (estimate)
05/07/2024
05/20/2024
nmaam.org
NASHVILLE, TN
50 - 100
2011
PAULA L ROBERTS
$5M - $10M
Arts & Culture
Related Companies
About National Museum of African American Music
As the only museum dedicated to all dimensions of African American music, The National Museum of African American Music (NMAAM) will showcase over 50 music genres created or impacted by African Americans, honor the legacy and legends of this diverse music and detail the impact this music has on musicians and consumers around the world.
The following is the career advancement route for Guest Services Agent positions, which can be used as a reference in future career path planning. As a Guest Services Agent, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Agent. You can explore the career advancement for a Guest Services Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Agent job description and responsibilities
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
01/02/2022: Austin, TX
They communicate with guests looking to make or cancel hotel reservations.
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Coordinate housekeeping, porters, transport providers and kitchen staff to meet guest requirements.
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Typically they are most often promoted to a Medical Assistant Externship position.
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Guest service representatives are hospitality specialists who typically work at hotels.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Agent jobs
Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
02/03/2022: Houston, TX
Communicate closely with Front Office Managers to ensure follow-up on any special problems, guest requests, etc.
02/17/2022: Chico, CA
Communicate with housekeeping, maintenance staff or management when guests report problems.
03/03/2022: Los Angeles, CA
Try to be attentive and effective at listening to, and clarifying concerns raised by employees and guests.
01/02/2022: Youngstown, OH
To be familiar with all guest related activities and events within the hotel and through outside agencies, such as activities, theatre, transportation, recreation and current events.
01/04/2022: Baltimore, MD
Step 3: View the best colleges and universities for Guest Services Agent.
