Description

We are currently seeking a highly organized and detail-oriented individual to join our team as a Retail Sales Support Specialist - Order Processor. In this role, you will be responsible for managing & processing orders, ensuring accurate & timely delivery of products. You will also provide exceptional customer service, addressing inquiries related to orders, and resolving any issues that may arise. This position requires effective communication skills & a positive attitude, as you will be working closely with both internal teams and customers to ensure a smooth order processing experience. As a Retail Sales Support Specialist, you will play a critical role in maintaining strong relationships with our customers and meeting their needs efficiently. This is a fantastic opportunity for someone who is customer-focused and enjoys working in a fast-paced environment.

Responsibilities

• Process incoming sales orders and ensure accurate entry into our system
• Follow up with customers to confirm order details, resolve any issues, and provide shipment updates
• Collaborate with the cross-functional teams to ensure orders are shipped on time and in accordance with customer requirements
• Support sales team with data analysis, reports, and order-related inquiries
• Provide post-sales support, including handling returns, credits, and capturing non-conformance details
• Maintain accurate and up-to-date customer records in ERP system
• Assist with inventory management and product allocation as needed
• Monitor and troubleshoot any issues with the EDI mapping, working closely with EDI Team to resolve problems
• Identify opportunities for process improvements and suggest solutions

Qualifications:

• High school diploma or equivalent
• Proven experience in order processing, sales support, or customer service role
• Excellent attention to detail and organizational skills
• Strong problem-solving and analytical abilities
• Outstanding communication and interpersonal skills
• Proficiency in Microsoft Office Suite, particularly Excel
• Ability to multitask and prioritize workload effectively
• Self-motivated and able to work independently or in a team
• Familiarity with ERP systems (MicroSoft GP preferred)
• Knowledge and experience working with Electronic Data Interchange (EDI) systems.
• Ability to work in a fast-paced and deadline-driven environment
• Customer-focused mindset and a passion for delivering exceptional service

 EEO

AP&G Co., Inc. is an Equal Opportunity Employer. AP&G Co., Inc. does not discriminate on the basis of race, religion, age, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.