JOB DESCRIPTION Rental Coodinator

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Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people

Capital Pump & Equipment strives to be the customer's first choice in when it comes to anything pump related. We aim to be the only call needed from purchasing a new pump or repairing customers' existing pumps. Our employees are our greatest asset. The comprehensive pump & equipment offering plus our expertise and customer service truly distinguishes us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

JOB DESCRIPTION SUMMARY

The Rental Coordinator is responsible for the professional and efficient servicing of all telephone and walk-in customers in the pump rental and sale of all types of pumps & accessories. This position is considered the Company's front line of contact with the customer, whose purpose is to understand customer equipment needs, negotiate and place orders, create rental contracts, support sales development, with a courteous, helpful, and professional attitude at all times.

Position Responsibilities:

• Determines/understands customer equipment rental needs through qualifying questions; provides alternative equipment suggestions to customers if appropriate based upon information obtained using an extensive knowledge of all available equipment
• Places high volumes of equipment orders by obtaining customer information (checking customer account or obtaining credit application for new customer); finalizes details about when, where and what equipment is required; selects equipment/merchandise from inventory and places the rental/purchase order in the computer system; organizes transportation for orders (i.e. coordinates deliveries and collections while optimizing the use of transport); processes cash rentals (complete identity checks, obtain prepayment and deposit, if required)
• Secures equipment by checking availability of equipment with shop (performs research to determine when unavailable equipment will become available); provides adequate notice to Dispatch and Service Departments for upcoming equipment requirements; coordinates with other branches when necessary to secure equipment Administers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), filing of contracts and related paperwork, and checking invoices and credit memos against contract files
• Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Capital Pump & Equipment
• Supports sales and marketing efforts by performing prospecting calls, forwarding sales leads and incoming inquiries to the sales group
• Records details of calls in phone log and maintains lost rent logs
• Reviews daily management reports and provides regular feedback to Branch Manager regarding fleet and merchandise inventory, as well as pricing
• Participates in After Hours and Emergency Response efforts
• Follows Standard Operating Procedures
• Ensures all activity and customer transactions are performed within CPE safety policies
• Performs other duties as assigned by the manager

Skills & Abilities

• Must be a team player
• Must have leadership skills
• Must have mechanical skills
• Must be able to use small hand and power tools
• Ability to do occasional heavy lifting
• Ability to work overtime when necessary

• Ability to work in varied outdoor environments
• Ability to receive and carry out instructions
• Must adhere to safety rules and wear proper personal protective equipment (PPE)
• Follow all company policies and procedures
• Must be dependable
• Must be able to read and write English
• Must be able to pass drug screen and background check
• Other duties as assigned

Experience & Education

• High School Diploma or GED preferred
• Forklift certification required within 90 days of hire
• Valid driver's license with a clean driving record required; CDL a plus
• DOT Medical Card, preferred
• Experience in rental/pump industry
• HDPE fusion experience is a plus

Benefits

• Medical
• Dental
• Vision
• 401k Plan
• Short- & Long-Term Disability insurance
• Basic Life insurance
• Paid Holidays

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. This person must be able to pass a drug screen prior to hiring, you will also have to provide your driver's license to perform a Motor Vehicle Records background check. The above description is not a complete listing of all miscellaneous, incidental, or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Capital Pump & Equipment is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.

To learn more about Capital Pump & Equipment go to: www.cpepumps.com

Gear up for an exciting career!