Service Department Manager

Grace Roofing and Sheet Metal Enterprise is a family owned and operated company specializing in Residential and Commercial roofing. We have an immediate opening for a Service Department Manager skilled in all types of residential & commercial roofing to work collaboratively with the team.

REQUIRED EXPERIENCE: 

The ideal candidate will have experience with Roofing Service & Repairs. This mandatory experience must include COMMERCIAL and RESIDENTIAL knowledge of roofing systems. Must have experience with building and maintaining relationships with builders, property managers, homeowners and building owners.

DUTIES INCLUDE:

• Supervising roofing crews.
• Delegate and direct service tasks, monitor the progress of current projects, and manage service team members to ensure the team's objectives are met.
• Perform administrative tasks, such as manage and update billing, process material orders.
• Maintain service job board and evaluate its efficiency.
• Resolve service problems and improve methods to increase productivity and customer service.
• Uphold customer service to ensure the company's high standards, efficiency, and productivity goals are met.
• Must have professional appearance and mannerisms.
• Ordering products and scheduling delivery.
• Knowledge of customer service principles and practices.
• Meet with customers about leaks and repairs.
• Inspect and document work both prior to and after repairs.
• Document work with photos.
• Enforce safety rules.
• Weekend and On-Call hours may apply.

QUALIFICATION:

• A bachelor's degree in business, administration, or related field or an equivalent amount of experience in the construction industry.
• Excellent leadership, communication, and customer service.
• OSHA 30 certification (preferred).
• Working knowledge of Windows computers.
• Must have a valid driver’s license.
• Must have 5 years of experience.

BENEFITS

• Excellent starting salary.
• Benefits: Health, Dental, Vision, Life Insurance, Uniform, Retirement Plan and Short-Term Disability.
• Paid time off after employment requirement is met.