Working Title Part-Time Front Desk Staff Temporary **This position is temporary and works less than 19.5 hours a week.**

The Front Desk Staff is the front-line receptionist and performs some clerical work for the Academic Support Center assisting faculty, staff, students, employers in understanding the departments services and resources. This position provides accurate and helpful information to current and prospective students, employers, and the public and acts as a liaison between students and staff across campus, providing accurate redirection and in-depth knowledge of campus departments and resources.

Benefits Eligible No Compensation Hourly Salary Salary commensurate with experience, education, and qualifications. Montana State University Billings is a comprehensive public four-year higher education institution located in Montanas largest population center, whose faculty is actively engaged in teaching, research, creative endeavors and public service. MSU Billings is unique in that it is one of a select few higher education institutions that also boasts an embedded two-year community college.

The University opened in 1927 and was initially called Eastern Montana State Normal School at Billings and was established to prepare teachers for elementary schools in eastern Montana. MSU Billings has grown, with the city of Billings and Yellowstone County, into the major urban comprehensive higher education center of south central and eastern Montana. The University campus consists of four colleges: the College of Arts and Sciences, the College of Business, the College of Education and the College of Allied Health Professions. Seven miles west of the University campus sits City College at MSU Billings, which serves the comprehensive two-year mission of the university.

Duties and Responsibilities The Front Desk Staff is the front-line receptionist and performs some clerical work for the Academic Support Center assisting faculty, staff, students, employers in understanding the departments services and resources. This position provides accurate and helpful information to current and prospective students, employers, and the public and acts as a liaison between students and staff across campus, providing accurate redirection and in-depth knowledge of campus departments and resources.

Perform routine clerical functions such as answering phone calls, email correspondence, assisting in maintaining the schedule, and providing more complex information to internal and external MSUB students and staff. This position is a part-time, temporary position which means that the work schedule is approximately 10-19.5 hrs. per week, with school breaks and the summer season off. This schedule can vary depending on workload and needs.

Responsibilities

Answers the phone and greets/ redirects people visiting the ASC

Assists the Administrative Associate in student/tutor appointment changes made (cancelations or alterations) through the online WCONLINE program.

Provides support in updating and maintaining the tutoring schedule, including collecting and conveying information about cancellations and absences

Provides knowledgeable assistance to students checking into the ASC , as well as helping with future appointments.

Answers all questions regarding the ASCs various functions, in an in-depth and courteous manner.

Checks mail daily and files accordingly.

Assists the Administrative Associate with supply inventory and makes sure the needs of the students and staff are met.

Maintain COVID -19 cleaning procedures and guidelines, as set forth by MSUB and the ASC departmental policies.

Required Qualifications Experience, Education, Knowledge & Skills High School Diploma and 1 year of general office/clerical experience and/or equivalent combination of education and experience

Excellent interpersonal, written, verbal communication, and customer service skills

Ability to establish effective working relationships with students, employees, and the general public

Ability to exercise some independent judgment when the occasion arises regarding processes and policies

Ability to maintain confidentiality of records and information

Ability to represent the department and the University with a high level of professionalism

Strong computer skills, including experience with Microsoft Office

Preferred Qualifications Experience, Education, Knowledge & Skills Technical knowledge of the key programs utilized by MSUB and the ASC (such as WCONLINE , WebEx, and Zoom)

Reliability and punctuality

Special Requirements No Montana State University Billings is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of race, color, religion, national origin, ethnicity, creed, service in the uniformed services (as defined in state and federal law), veteran status, gender, age, political beliefs, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation or preference. In support of the Universitys mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Montana State University Billings makes accommodation for any known disability that may interfere with an applicants ability to compete in the hiring process or an employees ability to perform the duties of the job. In compliance with the Montana Veterans Employment Preference Act, MSU Billings provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veterans preference or request accommodation, contact the Human Resources Office, Montana State University Billings, 1500 University Drive, Billings, MT 59101-0298, 406-657-2278, employment@msubillings.edu.

MSU Billings Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Billings Website: