The Show Supervisor oversees STG’s live show box office operations and customer service. This includes supervising box office window staff, resolving patrons’ ticket problems, monitoring holds, guest lists and providing reports for show settlement. This position also requires back-office ticket fulfillment, advance reporting and pre-settlement. Additionally, this position is cross-trained in our daytime operations customer service duties such as replying to patron emails, answering phones and assisting at our walk-up window for in-person sales. Schedules are done one calendar month at a time and the number of hours per week can vary based on show volume. The majority of shifts will occur on weekends. This position earns $23.22 – $32.51/hour and paid sick leave.

Must be available to work at our three city venues as well as our outdoor concert venue, Remlinger Farms in Carnation, WA. This position will also be working our THING festival at Remlinger Farms August 9^th-11^th, 2024. 

Applicants must submit both resume and cover letter with their online application in order to be considered for this position.

ALL STG POSITIONS

STG employees are committed to ensuring that our patrons’ experience with us is unsurpassed. We build lasting relationships with our patrons and hold ourselves accountable for the quality of those relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Supervise and assist staff on live shows, both matinee and evening performances
2. Work with Front of House staff resolving seating issues
3. Resolve patrons’ customer service issues
4. Facilitate guest lists and other artist needs
5. Fulfill client ticket orders as well as internal orders from other STG departments
6. Respond in a timely manner to email requests both day of show and in advance of show
7. Prepare box office statement and settlement reports
8. Monitor ticket holds prior to the event
9. Assist day staff with ticket fulfillment
10. Print Will Call and organize additional materials such as venue access passes
11. Troubleshooting technology issues such as issues with ticketing software, scanners and printers
12. Provide assistance when needed with box office and subscriptions customer service such as engaging with patrons through email, phones and at walk up window.
13. Coordinate staffing with Audience Services Managers
14. This position requires work to be done in person and on site. Schedule requires multiple days in-person for shifts at our administrative office and venues.
15. Other duties may be assigned as needed with the flexibility to take on new roles or responsibilities as the company evolves.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS

1. Prior box office experience or live venue event supervisory experience
2. Proficiency in Ticketmaster HOST/Archtics ticketing applications preferred
3. Must be available days, evenings, weekends and holidays
4. Strong customer service background
5. Ability to work independently and as part of a team, adjusting to a variety of events and audience types (Broadway, concerts, fine arts, etc.)
6. MS Office: Word & Excel
7. Touch type and ten key proficiencies
8. Basic math and accounting proficiency

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

1. Vision – corrected vision close to 20/20 is necessary to effectively use the computer screen.
2. Sitting/Standing/Walking – about 50% of the time is spent seated at a desk.

Seattle Theatre Group is an equal opportunity employer.