Manager, Security Operations (New York) Purpose of Role Responsible for leading the physical security program in New York and ensuring that it is constantly reviewed and effectively implemented. This position serves a key role in the development and execution of security strategies to ensure a safe, secure, and efficient workplace for employees, students, contractors, and visitors. Accountabilities & Responsibilities Management Oversight Manages overall physical security operations in New York, including security personnel, processes, technical security systems, and partnerships with internal and external stakeholders. Develops, reviews, and implements security policies and procedures to ensure alignment with changes in business operations and the evolving threat landscape. Conducts periodic documented security risk assessments to identify gaps, makes recommendations for improvement, and implements approved recommendations. Ensures awareness of new initiatives and changes in business operations through effective coordination with business leaders in New York. Develops and participates in security improvement projects to align with changes in business operations and ensures effective project implementation. Assists in ensuring security operation compliance with applicable federal, state, and local regulations. Assists in compiling annual departmental budget and ensures compliance with approved budget for the department. Responsibilities include, but are not limited to, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Security Operations Oversight Ensures strong orientation to policies, procedures, and continuous improvement in all facets of the physical security operations. Creates appropriate security orientation and awareness training for the general employee and student population. Oversees the delivery of the orientation. Establishes effective mechanisms to discover, monitor, evaluate, and report changes in threats and implement effective countermeasures. Develops and review site emergency response plans. Conducts emergency response simulations and tabletop exercises to train the team and assess the effectiveness of response plans. Champions implementation of best practices for effective utilization of security access control, intrusion detection, surveillance systems, and guard force operations. Facilitates installation, maintenance, and upgrade of physical security equipment including cameras, monitors, and access control system-related devices. Ensures appropriate physical access controls to the premises and oversees key management systems. Ensures effective security command center (GSOC) operations, and facility opening and closing procedures. Develops and maintains cooperative working relationships with local law enforcement agencies, emergency services, and community organizations, as appropriate. Serves as “on-call” company contact 24 hours a day, seven days a week. Initiates or conducts security investigations as appropriate and/or as directed. Other duties as assigned. Who You Are Technical REQUIRED: Bachelor’s degree; or equivalent combination of education and experience. Minimum of 5 years’ experience preferably in corporate security operations or emergency response, risk management, compliance, or quality assurance. 1 year of experience leading or supervising staff. Proficiency in the use of software applications e.g. Microsoft Suite (Word, Excel, Outlook), Adobe Acrobat Adobe, and DocuSign. Proficiency in documenting and implementing policies and procedures. Experience in developing and delivering employee training programs. Current valid California driver’s license. DESIRED: Experience in managing security access control, intrusion detection, and CCTV surveillance systems. Certifications in first aid, CPR, and emergency response. Experience in conducting physical security risk assessments. Experience in implementing corrective action plans based on root cause analysis. Relational Reports to the Sr. Manager, Security Operations in Carlsbad. Manages Security Officers and Supervisor(s). Liaises with all departments including Lab, Education, HR, Facilities, and IT to ensure effective collaboration during routine business operations and in handling of emergencies. Under adverse circumstances continues to uphold GIA principles and strives to build strong relations with all teams. Models GIA values. Industry and Business Acumen Communication Skills Excellent command of the English language (spoken and written). Effective communication, presentation, and interpersonal skills. Communicates effectively, collaborates with colleagues, and interacts with others cordially and professionally. Strong leadership presence. Excellent interpersonal and presentation skills, including the ability to articulate and rally teams around a vision. Ability to quickly comprehend, think through, ask questions, and effectively communicate expectations. Physical While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Location Requirements Some travel outside of New York may be necessary to support teams in New Jersey, and other locations as needed. Pay range: $88,000 - $115,000. Disclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees. Working at GIA With a reach that spans the globe — GIA is a nonprofit institute dedicated to ensuring the public trust in gems and jewelry through cutting edge gemological research and rigorous education programs. We have shaped the gem industry, protected millions of consumers and taught generations of jewelers and gemologists all over the world since 1931. Comprising over 3,000 employees in 13 countries, GIA is a place of diversity, innovation, creativity and engagement. Whether you are passionate about science, history, design, education, IT or a corporate career, GIA has a place for you. Join one of the world’s most colorful and brilliant industries with an organization that serves the public good by bringing knowledge and objectivity to gems and jewelry. What GIA Does Research that deepens the world’s understanding of gems and jewelry manufacturing and shares these findings with academia, the industry, and the gem-buying public Education that builds careers and enhances the knowledge and integrity of the gem and jewelry industry Standard setting that protects those who buy gems by ensuring the qualities of gems and jewelry are objectively and consistently described Laboratory services that provide an unbiased and scientific assessment of gem quality Employee Benefits GIA offers competitive salaries and exceptional benefits as well as training opportunities to employees all over the globe. An Equal Opportunity Employer All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status. Reasonable accommodations are available upon request. Crime Statistics (For U.S. Only) In accordance with the Jeanne Clery Act, GIA's current annual crime statistics are available at: Clery Report: Annual Disclosure of Campus Security Policies and Crime Statistics