About the Role To support U.S. Urology Partners by providing clerical support to all areas of the office. Responsible for the Company Vision “To be the prominent urology practice and beyond, with a reputation for delivering excellent and effective care in all urologic modalities. By providing full-service urology to the patients and communities we serve, there will be greater satisfaction as well as patient and physician loyalty which will allow U.S. Urology Partners continued success and growth.” What You’ll Be Doing Chart Prep associates will maintain access to Mt. Carmel Epic, Ohio Health Epic, Quest, Labcorp, and Ohio State Medical records access. Responsible for reviewing charts 7 days prior to scheduled appointment in order to determine if providers orders have been completed Identify on the schedule if chart prep is complete Document phone calls to patient in the details of the appointment If requisitions are generated; faxed or mailed, notes will be documented in NextGen HER If orders have not been completed; Contact patient via phone call to discuss completing testing Arrange testing as necessary Based on type of testing, reschedule appointment if testing is not able to be completed prior to the scheduled appointment time Example: PSA needs completed for a patient coming in for a diagnosis of elevated PSA or prostate cancer. KUB needs completed for diagnosis of kidney stones. If ordered, and not done, appointment should be rescheduled Records retrieved during the chart prep process, are acquired to the patient’s chart in NextGen on a daily basis Responsible for monitoring task box and email inbox for urgent needs; chart prep Responsible for compiling chart records for new patients Formal referrals from outside specialist or PCP will have records scanned in to chart by referral scheduling specialist. If records not present, reach out to scheduling to acquire record Contact PCP or specialist for records If records are not in chart via a referral, responsibility to contact patients to discuss potential records As needed, obtained imaging records on CD from outside sources Retrieve BUN/Cr and GFR results for patients scheduled for in house imaging; testing will be arranged at check out. Chart prep is a work from home position. If standards of work cannot be met at home, associate will be required to work at the office. Work from home positions are subject to NextGen activity monitoring Work cooperatively with clinic team, including but not limited to Providers, Care coordinators, and Triage. What We Expect from You One (1) to three (3) years of experience working in a medical practice setting or in a health insurance organization Excellent verbal and written communication skills Advanced skills in all Microsoft Office programs including Excel, Word, Outlook, etc. Experience as a medical receptionist Medical terminology knowledge Experience with multiline phone system Electronic medical records experience Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have thorough knowledge in computer information systems. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Travel Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. What We are Offer You At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters” Compassion Make Someone’s Day Collaboration Achieve Possibilities Together Respect Treat people with dignity Accountability Do the right thing Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more. About US Urology Partners U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy. U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.