Job Responsibilities and Requirements KEY RESPONSIBILITIES *other duties as assigned* The Supervisor, ADA Unit is responsible for the overall success and supervision of ADA Specialists by driving solution-based thinking in a demanding environment. "The Americans with Disabilities Act is a comprehensive civil rights law. It prohibits discrimination on the basis of disability in employment, state and local government programs, public accommodations, commercial facilities, transportation, and telecommunications." Comprehensive management of ADA Accommodation lifecycle including Initial Request, Medical Certification, Essential Job Functions, Interactive Process, Evaluation of RTW Accommodations, Employer's Decision to Accommodate, Follow-up for Success, On-going Communication, System Tracking and Robust Reporting. Essential functions: Ensures the ADA team provides accurate processing of assigned accommodations. Ensures the ADA team is current with all practices; identifies and develops action plans for team/individual career objectives. Conducts routine file reviews to ensure quality and production goals are achieved. Performs key role in staff assessment, selection, development, skills training and application of new processes and technology. Hire and train new employees. Provides ongoing coaching and delivers feedback to staff on a regular basis. Identifies when performance management is necessary and follows through with the Employee and Human Resources until resolution of the performance plan. Responsible for making employment decisions. Regularly meets with staff to discuss new procedures, trends identified in quality reviews, reinforce training efforts, communicate results, share information or problems, and provide a forum for team building. Develops, models, and maintains effective working relationships with external and internal contacts. Supports new client implementations covering the ADA BP Document and ensuring Matrix’s best practice is presented to the client. Completes all new client training on co-shared system use and process. Completes annual performance reviews timely with a fair assessment of employees’ performance. Routinely coordinates trainings with legal team to educate staff on current / changing ADA legislation. Serves as a Subject Matter Expert on all things related to accommodations. Maximizes utilization of an electronic tracking system to manage case data; runs routine and ad hoc reports and dashboards. Monitors applicable performance metrics of ADA team; makes adjustment recommendations as necessary. Other duties as requested REQUIRED KNOWLEDGE, SKILLS, ABILITIES, COMPETENCIES, AND/OR RELATED EXPERIENCE *or equivalent experience gained from any combination of formal education, on-the-job training, and/or work and life experience* Education, Qualifications and Experience: Bachelor’s degree required, Master’s in Vocational Rehab Counseling or related field preferred. 5 years’ overall experience Employee Relations, Labor Relations, Absence Management, Return To Work Services required, with minimum 2 years’ focus in ADA and FMLA 2 years’ supervisory experience including performance management, training, mentoring, and delegation preferred. Must possess in-depth, current knowledge of statutes, regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC) pertaining to ADA accommodations. Strong problem solver, with ability to make educated business decisions in areas such as labor contracts, local practices, federal and state statutes. Strong organizational skills, including the ability to prioritize work and handle multiple tasks simultaneously and under pressure. Proven ability to work well in a high visibility, public oriented environment, with excellent written and verbal communication skills. PHYSICAL REQUIREMENTS When used in the description below, the following terms are defined as: “Occasional”: done only from time to time, but necessary when it is performed. “Frequent”: regularly performed; generally, an act that is required on a daily basis. “Continuous”: typically performed for the majority of an employee’s shift. Sitting for prolonged periods of time, frequently standing, walking distances up to one mile, bending, crouching, kneeling, reaching, occasionally lifting 25lbs, extensive typing, picking up and holding small objecting and otherwise using primarily the fingers rather than the entire hand. Employee is required to have visual acuity sufficient to perform activities such as preparing and analyzing data and figures; transcribing notes; viewing a computer terminal and extensive reading. Employee is required to have hearing sufficient to understand verbal instruction and answer telephones. Reliance Matrix will provide qualified employees with a reasonable accommodation in accordance with applicable law. CORE VALUES Collaboration Compassion Empowerment Integrity Fun The above description reflects the general details considered necessary to describe the principal responsibilities and functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent to this job. Work location may be flexible if approved by the Company. What We Offer At Reliance Matrix, we believe that creating a more diverse, equitable and inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you. That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing. Our Benefits: An annual performance bonus for all team members Generous 401(k) company match that is immediately vested A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account Multiple options for dental and vision coverage Company provided Life & Disability Insurance to ensure financial protection when you need it most Family friendly benefits including Paid Parental Leave & Adoption Assistance Hybrid work arrangements for eligible roles Tuition Reimbursement and Continuing Professional Education Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program Ability to connect with colleagues around the country through our Employee Resource Group program and our Diversity Equity & Inclusion Council Our Values: Integrity Empowerment Compassion Collaboration Fun EEO Statement Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications. #LI-Hybrid #LI-XJ1 Reliance Matrix delivers employee benefits, absence management and workforce productivity solutions through the financial stability of a top-rated insurance carrier, the agility and innovative spirit of a Third Party Administrator (TPA), and the daily commitment of thousands of team members across America. Where larger competitors offer size, we inspire confidence and long term engagement through integration, reliability and dedication to providing customized solutions. Reliance Matrix innovates and provides technology-driven absence and benefit solutions that enable employees and employers to manage time away from work. We help employers attract and retain valuable human capital through thoughtful, inclusive benefit programs delivered with care. We bring top-tier regulatory knowledge and cutting edge technology to help optimize workforce productivity and compliance. We offer a seamless member experience customized to each individual’s need and event. We integrate our solutions and expertise with leading HR technologies to ensure accuracy, efficiency and a superior customer experience. We are a proud member of the global Tokio Marine Group, one of the oldest, largest and most respected insurance organizations in the world. In the business hierarchy, human capital is the most precious of assets. Reliance Matrix delivers comprehensive, integrated solutions and services to attract, protect and help optimize an employer’s work force in a changing, challenging world.