Executive IT Support Specialist
$74k-98k (estimate)
Full Time
0 Months Ago
RingCentral is Hiring a Remote Executive IT Support Specialist
Say hello to possibilities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role.
First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $2 billion company that’s growing at 20 % annually and we’re expanding our IT Team to make sure we stay ahead of the competition.
Executive Support IT Specialist (Belmont, CA):
RingCentral is seeking an Executive Support IT Specialist to provide an exceptional, high quality, professional IT support to our company’s executives. The primary responsibility is to provide implementation, maintenance, and support of IT EUS solutions specializing in taking customer service and professionalism to the next level for the company. This is an onsite position based at our Belmont, CA headquarters.
Responsibilities:
You will deliver technical, “White-Glove” response to executives, and their support teams, along with other VIP staff and upper management.
Responsibilities:
You will deliver technical, “White-Glove” response to executives, and their support teams, along with other VIP staff and upper management.
- Maintain confidentiality and privacy in all dealings with executives and their data
- Role involves scheduled on-call after-hours support, as well as periodic off-site support, including meetings, and conferences
- Supporting executives in a WFH model as well as in-person onsite support
- Work a range of shifts with existing team to cover standard & extended work hours of executives
- Deliver on established executive support process and procedures
- A/V Support for Executive meetings, including presentation setup and video conferencing
- Participate in repair/maintenance/support of executive hardware (printers, PC’s, accessories, VOIP phones, mobile phones, A/V, etc.), software (Mac OSX, Windows 10, MS Office Suite, virus and spyware mitigation, RingCentral Meetings, RingCentral Glip, etc..), and applications (Office 365, Okta, Google Apps/Drive, etc.)
- Proactive work to ensure uptime for executives and their systems. Includes monitoring of meetings, daily checks of office equipment, and review of system health and support inventory
- Ensure RingCentral personnel’s IT environment and configurations are maintained and updated with regards to technology and in particular security policies and company standards
- Follow standard ITSM/ITIL processes and procedures
- Works proactively with Human Resources and internal IT teams to on-board new executive staff
Qualifications and Skills:
- Bachelor's degree in Information Technology, CS, MIS, Business, or related field (or 4 years relevant experience)
- 3 years of experience supporting top-level company executives and executive assistants as a key part of role
- Experience with onsite and remote support in an enterprise corporate setting
- Experience with ITSM ticket management system
- Experience troubleshooting and supporting a mixed client computing environment of Mac, Windows, iOS, Android and related software like Microsoft Office Suite, Chrome, system updates, data transfer, etc.
- Strong understanding with troubleshooting and problem-solving IT infrastructure services (Active Directory, Networking, Servers) and Applications (Software as a Service vendors like Office 365, Google Apps/Drive, Box, Confluence, etc.) in relation to the impact on IT EUS services.
- Experience supporting audio / video technology and equipment (Conference room TV, PolyCom, Apple AirServer/AirPlay, Mixer, Webinar, RingCentral Rooms, etc.)
- Experience setting up, installing, cabling, maintaining office Audio/Visual, PC Laptop and network related equipment.
- Nice to have/additional attributes:
- Must be able to lift over 50lbs, carry desktops, laptops, printers, misc. computer peripherals
- Ability to work with little or no supervision from direct manager
- Strong sense of urgency with an attitude of never giving up until the issue is closed to the satisfaction of the customer.
- Demonstrated analytical and problem-solving skills
- Excellent customer service and communications skills and ability to handle sensitive and challenging support situations with a methodical approach, while staying calm under pressure.
- Ability to excel in a team-oriented, collaborative, and fast-paced environment
- Excellent written, verbal, and presentation skills
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
- 401K match and ESPP
- Flexible PTO
- Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
- Paid parental leave and new parent gift boxes
- Pet insurance
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Rocket Lawyer services that provide legal advice, document creation and estate planning
- Employee bonus referral program
RingCentral’s IT team ensures company data is accessible, secure, and optimized in ways that provide maximum competitive advantage. We are constantly discovering, developing and deploying innovations that power productivity and drive better decisions for our customers. Our IT professionals are talented, ambitious, out-of-the-box thinkers who love to learn on the job—planning, deploying and maintaining state-of-the-art technology to deliver flawless performance 24/7/365.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location.
RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are hired in California, the compensation range for this position is between $82,400 and $123,600 for full-time employees, in addition to eligibility for variable pay, equity, and benefits.
Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.
Job Summary
JOB TYPE
Full Time
SALARY
$74k-98k (estimate)
POST DATE
05/15/2023
EXPIRATION DATE
05/14/2024
WEBSITE
ringcentral.com
HEADQUARTERS
ENGLEWOOD, CO
SIZE
3,000 - 7,500
FOUNDED
2003
CEO
ARRON TALBURT
REVENUE
$1B - $3B
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