DescriptionAbout the role
The Manager of Internal Operations is responsible for supporting day-to-day operations of our offices through the development of scalable programs and processes to drive operational excellence. This role serves as a liaison between the Field Operations teams and cross-functional groups at the home offices in collaboration with our Professional Services Team. This role will report directly to the Director, Business Operations and Patient Experience.

This is a hybrid remote role, offering a flexible work arrangement out of either our Raleigh, NC or Vienna, VA offices.

You Will

• Lead strategic projects and assign appropriate resources to enable cross-functional teams to achieve operational initiatives.
• Spend time in field offices frequently to identify and analyze process gaps as well as capture the field teams feedback and needs. Based on the outcome, also oversee the implementation of updates being made.
• Act as field advocate for processes, metrics, measurements, and tools developed for the management of the business.
• Ensure projects/initiatives have a clearly defined purpose including valuation and connection points to MyEyeDr.s Vision and Purpose.
• Serve as cross-functional partner to other departments during development and implementation of strategic projects. Ensure cross-functional initiatives can be operationalized in the field.
• Increase the effectiveness and productivity of MyEyeDr. by bringing clarity and strategy to action plans and field partnerships.
• Assist with the cascade of enterprise communication, improving transparency, and radiating information.
• Lead team to extract, compile, and share all diligence as well as organize and participate in Regional Diligence meetings.
• Regularly interact with field leadership and senior management as needed on strategy, planning and operational execution.
• Identify unmet or under-served needs of the company and drive best practices and operational improvement initiatives with the leadership team.

About You

• Bachelors business degree preferred or equivalent business experience.
• 2 years of retail management experience or related field required.
• Previous MyEyeDr. field/office experience highly preferred.
• Ambitious, self-starter able to multi-task and effectively manage priorities and able to reprioritize as necessary to align with current business objectives.
• Ability to manage multiple projects concurrently without missing key deliverables.
• Detail-oriented and thorough, with an ability to think big picture.
• Adept at translating information into insights that drive quantifiable business impact.
• Strong written and verbal communication skills and executive maturity.
• Ability to lead through influence.
• Good judgment, personal accountability, high integrity.
• Travel as needed up to 50% of role.

Grow with Us

• Career Development and Training Opportunities
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.