We are seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our client services team, you will be responsible for delivering superior customer support and assistance to our valued clients. If you are passionate about helping others, thrive in a fast-paced environment, and possess strong communication skills, we want to hear from you.

Key Responsibilities:

• Serve as the first point of contact for clients, addressing inquiries, resolving issues, and providing assistance via phone, email, and live chat.
• Deliver exceptional customer service by actively listening to clients' needs, offering solutions, and ensuring timely resolution of inquiries and concerns.
• Educate clients on our products, services, and online platforms, guiding them through account setup, transactions, and troubleshooting as needed.
• Accurately maintain client records, update account information, and process service requests in accordance with company policies and procedures.
• Collaborate with internal teams to escalate complex issues, coordinate resolutions, and enhance the overall client experience.
• Proactively identify opportunities to improve processes, streamline operations, and optimize efficiency in delivering customer support.

Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Prior experience in customer service, client support, or related field is advantageous.
• Strong interpersonal and communication skills, with a friendly and professional demeanor.
• Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
• Proficiency in Microsoft Office suite and ability to quickly learn new software applications.
• Detail-oriented with a focus on accuracy and problem-solving.
• Willingness to adapt to changing priorities and embrace continuous learning and development.

Job Type: Full-time, Part-time

Pay: $24.50 - $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Required)

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Work Location: Remote