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Storage Rentals of America
Beach, FL | Full Time
$32k-41k (estimate)
4 Months Ago
Inbound Call Center Agent - Remote
$32k-41k (estimate)
Full Time | Logistics Services 4 Months Ago
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Storage Rentals of America is Hiring a Remote Inbound Call Center Agent - Remote

Become the newest member of our exciting team at Storage Rentals of America!
Storage Rentals of America (SROA) was founded in 2013 and through an aggressive growth strategy, we have grown to over 450 locations across 30 states. It is our mission to provide affordable, clean, and secure self-storage facilities in the communities we serve.
We are currently looking to add an Inbound Call Center Agent to our growing team.
Call Center Agents use their knowledge of our company products, services, and policies to assist SROA customers and ensure a smooth rental/reservation process for potential customers. With hands-on supportive training, we’ll teach you industry knowledge, but we are looking for individuals with a winning attitude, outstanding customer service skills and a proven track record of success. If you are confident, have a passion for learning, and possess effective listening skills, you will be a great addition to the team!

Call Center Hours
(EST):
Monday - Friday 8:00 AM to 8:00 PM, Saturday and Sunday 9:00 AM to 5:30 PM

Job Description:
  • High School Diploma or GED.
  • 1– 3 years of customer service experience in a Call Center environment preferred or customer sales-oriented position such as retail sales, restaurant, front desk, hotel, car rental, or other hospitality roles.
  • Internet service that meets system needs and separate workplace.
  • Type 30 WPM or more
  • Have a professional phone manner & ability to work independently.
  • Maintain customer satisfaction.
  • Demonstrate patience and professionalism.
  • Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
  • Excellent verbal and written communication skills.
  • The job requires a person to work weekends and holidays as needed.

Qualifications:
  • High School Diploma or GED.
  • 1– 3 years of customer service experience in a Call Center environment preferred or customer sales-oriented position such as retail sales, restaurant, front desk, hotel, car rental, or other hospitality roles.
  • High-speed Internet and quiet place to take calls are required (remote position)
  • Type 30 WPM or more.
  • Have a professional phone manner & ability to work independently.
  • Demonstrate patience and professionalism.
  • Excellent verbal and written communication skills.
  • The job requires a person to work weekends and holidays as needed.

SROA Offers:
  • Competitive pay with bonus potential
  • Zayzoon – on demand pay option
  • 100% paid medical options for employee only coverage
  • Dental and vision plans for optimal care
  • Eight (8) paid holidays
  • Generous Paid Time Off (PTO) to recharge and relax, increasing with years of service
  • Paid Maternity and Parental Leave for growing families
  • 401(k) with a substantial employer match and 100% immediate vesting
  • Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) for tax-advantaged savings
  • GAP Insurance for added financial protection
  • Employer-paid Life Insurance and Long-Term Disability (LTD) coverage
  • Storage Discounts to help you declutter and organize
  • Access to Voluntary Benefits for personalized coverage
  • Learning and development opportunities to maximize your potential, empowering you to excel in your career
  • Experience a great culture that values collaboration, innovation, and inclusivity

Job Summary

JOB TYPE

Full Time

INDUSTRY

Logistics Services

SALARY

$32k-41k (estimate)

POST DATE

01/20/2024

EXPIRATION DATE

07/01/2024

WEBSITE

sroa.com

HEADQUARTERS

BEAR, DE

SIZE

<25

FOUNDED

2013

CEO

JEANNIE COX

REVENUE

<$5M

INDUSTRY

Logistics Services

Related Companies
About Storage Rentals of America

Storage Rentals of America is a growing self-storage company that strives to offer the best storage experience. Since we were founded in 2013, we've grown to 10+ million rentable square feet of self-storage properties across 13 states. Our company is driven by a passionate and dedicated team that thrives in innovating the self-storage industry. OUR MISSION To provide beautiful, clean & secure self-storage facilities while delivering superior customer service to ensure a positive experience and great value for our customers A Strong Team We know that an experienced and knowledgeable team is key ... to running a successful business. One that our customers can be confident doing business with. That's why we aim to attract the best candidates for every position at Storage Rentals of America. From our executive management team, corporate employees, on-site managers, and courteous call center team. We strive to create a work culture where our team loves their job! One where they enjoy any challenge that comes at them armed with the tools they need to succeed. Find Storage Rentals of America Across Social Media! Pinterest: https://www.pinterest.com/storagerentalsofamerica/ Blog: https://sroa.com/blog/ Facebook: https://www.facebook.com/storagerentalsofamerica Twitter: https://twitter.com/rentselfstorage Instagram: https://www.instagram.com/storagerentalsofamerica/ More
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