1 maxtech Job
maxtech is Hiring a Remote Customer Support Specialist
Maxxon Corporation
Customer Support Specialist - Commercial Building Products[Construction Industry Experience Highly Desired]
BENEATH IT ALL, MAXXON DELIVERS.
Maxxon Corporation is recognized as the pioneer and leader in multifamily and commercial floor technologies. Since 1972, we’ve been the leader in underlayment, having pioneered Gyp-Crete – the most widely used underlayment anywhere. We continue to innovate new products and push the flooring industry standards to new heights. Our commitment to excellence doesn’t stop there – from support to applications, we’re with our customers every step of the way.
Our Opportunity
Maxxon Customer Service Specialists are the frontline in customer engagement. Often they are the first to know about large opportunities, technical issues, or major changes for our customers. As a Customer Service Specialist, you will provide frontline sales support to customers and sales representatives through order entry and assisting with questions on products, prices, lead times and other operational services.
Essential Functions
Relationships: Cultivate relationships with key stakeholders. This includes assisting Maxxon’s customers through efficient order processing and responsiveness to questions and issues. Also develop relationships with key vendor customer service personnel and freight partners to ensure effective communication about stock position, lead times, logistics, etc.
- Communication: Work closely with Customer Service Manager and other customer service specialists to communicate effectively about customer order processing. Collaborate with team on Standard Procedures creation and ongoing process refinement.
- Data Management: Issue quotations and freight quotes, enter orders and manage communication of orders with customers, freight brokers and supply partners. Manage daily shipping confirmations, track orders, and communicate information to customers and sales managers.
- Data Analysis: Review products for coding, pricing, and reporting accuracy. Monitor inventory position and communicate to Customer Service Manager on stock levels or large order forecasts. Monitor freight trends to recommend new shipping options to customers and warehouses.
Qualifications
- Minimum 2-3 years in a customer support role
- Customer focus and adaptability to different personality and customer types
- Ability to multi-task, prioritize, and manage time effectively
- Excellent communication listening, written and oral communication skills
- Past experience with CRM systems and entering orders
- Self-motivated with the ability, and initiative, to actively learn and adapt in a growing organization
- M.S. Office proficiency
- Construction Industry Experience a plus
- Associate’s or Bachelor’s Degree preferred
- Accounting Background a plus
What’s In It For Me
- Our team is extremely talented, passionate and supportive
- We promote and support balance, family, wellness and giving back to our community
- We support continued professional development
- Total compensation package with market competitive salary, benefits and growth opportunities
Share with us your talent and drive and we will provide a creative and supportive environment, where your valuable contributions are rewarded and celebrated with professional growth, job satisfaction, and an attractive total compensation program.
Sounds Like You
Interested in learning more? Let’s connect to continue the conversation and learn more about you!
Job Summary
Full Time
Heavy Civil Construction
$66k-86k (estimate)
03/22/2024
06/18/2024
maxtechfla.com
LARGO, FL
<25
Private
KELLY FULFORD
<$5M
Heavy Civil Construction
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The job skills required for Customer Support Specialist include Customer Service, Customer Support, Customer Focus, Listening, Communicates Effectively, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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