SUMMARY DESCRIPTION:

Responsible for internal customer service for Service Department, Sales Department and Controls Department in regard to parts. Responsible for external customer sales and service processing customer orders, vendor sales, inventory, purchasing, pricing, warranty & warehouse.

PRIMARY ESSENTIAL DUTIES AND RESPONSIBILITIES:

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

EDUCATION AND/OR EXPERIENCE:

High school/GED required. Related technical school/training considered a plus. Minimum one year verifiable work experience required. HVAC, electrical knowledge or work related experience preferred. Intermediate computer skills required.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS:

State driver s license, auto insurance, auto registration, acceptable driving record.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS:

None indicated.

SOFTWARE SKILLS REQUIRED:

___ Basic _X__ Intermediate ___ Advanced

Specific Programs and/or skills:

Post hire specialty training provided.

COMMUNICATION SKILLS:

Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Must possess the ability to communicate will all levels of the organization; as well as, external vendors, business contacts, existing customers and potential customers.

WORKING AND/OR ENVIRONMENTAL CONDITIONS:

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Moderate diversity, moderately physical. Work activities are primarily typical sedentary counter sales/administrative functions. However, the position may require a moderate amount of diversity in the performance of tasks which requires somewhat diversified physical demands of the employee.

PHYSICAL REQUIREMENTS:

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is regularly required to stand, use hands to finger, handle, or feel, reach with hands and arms, climb or balance; frequently required to sit, walk, talk and hear. Occasionally requires employee to stoop, kneel, or crouch. The employee must occasionally lift and/or move from 10 lbs, up to 100 pounds. Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception; and ability to adjust focus.

TEAMWORK

• Demonstrate and promote a spirit of cooperation and teamwork throughout the company;
• Continually look for ways to improve our processes and ability to serve our customers effectively;
• Continually strive to improve personal performance. Take an active role in seeking training or other opportunities for growth and development.

BUSINESS BEHAVIOR & ANTITRUST

Do not discuss with competition (includes similar Service/Parts companies and manufacturing representatives).

• Company price, costs, profits, or terms of sale;
• Person or companies with whom Harrison Energy will or will not do business;
• Geographical areas of operations.

CONFIDENTIALITY & CONDUCT

• Do not divulge any confidential personnel and/or corporate policy;
• Will not engage in gossip or other unprofessional conduct;
• May not make changes in his/her job description, standards of performance or quarterly objectives without consultation with your direct supervisor, manager or executive leadership.