Job Description:

Pacific Life is investing in bright, agile, and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented Product Support Specialist with a focus on group dental and vision to join the Workforce Benefits product team. This role can be on-site, hybrid, or 100% remote.
As a Product Support Specialist, you’ll play a key role in Pacific Life’s growth and long-term success of the Workforce Benefits product lines. You will work closely with and report to the dental and vision Lead Product Manager as well as working with many other divisions on day-to-day support of our existing product lines and you will play an important role in the development of new products and enhancements. 
How you will make an impact:

• Work closely with lead product manager on the development, enhancement and support of group dental and vision
• Research and develop network growth initiatives

• Support product compliance with dental & vision network and product filings. 
• Develop, implement and monitor policies, procedures and quality assurance standards
• Monitor and provide day-to-day support WITH external vendors and TPA's
• Assist sales with dental and vision PPO network inquiries including providing network analysis reports
• Assist with competitive research and monitor market trends
• Lead on product state implementations

The experience you will bring:

• BA and 2 years' experience with workforce benefits and product level support
• Proficient with Office365 suite
• Strong writing and communication skills

What will make you stand out:
• Strong group dental and vision product and network experience
• Creative, innovative, and results-oriented
• Experience working with, leveraging and/or incorporating data and analytics into research and decisioning.

You can be who you are.
People come first here. We’re committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.
Benefits start Day 1.
Your wellbeing is important. We’re committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
• Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation.

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.