Overview

We are seeking a dedicated and proactive individual to fill the role of Point of Sale (POS) Customer Value Agreement (CVA) Inside Sales Representative (ISR). A Customer Value Agreement (CVA) is a service agreement that outlines the maintenance and support services provided to clients upon the sale of engines and generators. This position plays a critical role in addressing the escalating demand for engines and generators sold with a Point of Sale service agreement each year. The successful candidate will act as a centralized point of contact, ensuring a seamless transition between the new engine sales division and end-user clients. Additionally, they will play a pivotal role in facilitating an exceptional initial service experience for Quinn Power Systems products, including involvement in client service contacts for power generation clients and offering planned routine maintenance services at a fixed price.

Wages

Starting wage will depend on experience and education and includes an hourly wage plus monthly commission and bonus opportunites. 

Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

• Serve as the primary liaison between the new engine sales division and end-user clients. Facilitate the transition of POS CVA funds to end-user clients utilizing efficient communication and gathering essential details and feedback.
• Coordinate with the new engine sales engineering team to receive notifications upon the delivery and commissioning of engines/gensets with a Point of Sale CVA to clients.
• Engage with clients to review the CVA services included in the engine/genset sale, offer tailored solutions, and upgrade CVA services based on individual client needs when applicable.
• Enroll clients in both our internal CVA database and Foresight system, providing comprehensive information to Power Systems field service branches for scheduling services.
• Manage the transition process for Point of Sale CVAs to end-users, ensuring a smooth and satisfactory experience for clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree or Associates Degree Preferred:

2 years of experience in sales, customer service, account management, or a related field.

Experience in the power systems industry or similar technical sales environment is preferred.

Excellent verbal and written communication skills.

Ability to effectively communicate technical information to non-technical stakeholders.

Strong organizational skills with the ability to prioritize tasks and manage time effectively.

Detail-oriented approach to work to ensure accuracy and thoroughness in all tasks.

Proficiency in business software applications, including CRM systems, Microsoft Office Suite (Word, Excel), and database management tools.

Ability to quickly learn and adapt to new software platforms as needed.

Demonstrated ability to adapt to changing priorities and work effectively in a fast-paced environment.

Flexibility to adjust to evolving business needs and client requirements.

Quinn is an Equal Opportunity Employer M/F/V/DV

Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans.