Who We Are

At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our mission - and our passion - is to improve the lives of the members we serve and be the ideal partner for our providers.

Lucet's unique combination of people and technology has proven to optimize access to behavioral health care providers and increase a health plan's ability to connect members to quality care.

With the industry's largest network of care navigators and technology powered by more than six million assessments and more than 20 years of data, Lucet is the only solution proven to successfully identify and connect people across the entire acuity spectrum with the right care in less than five days on average, and often as little as one day.

Our members, providers and partners fully entrust us to deliver outstanding quality care through coordinated behavioral health services, employee assistance programs, organizational consulting, student well-being programs and more.

When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows.

From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.

Job Summary

This position will be dedicated to the USPS EAP Program. The EAP Call Center Representatives are our company's forefront.

They act as a liaison to the other USPS EAP program departments, assisting with the routing of calls, and providing the essential information to our members.

As an EAP Call Center Representative, it will be your responsibility to provide the initial connection between our caller and the services being requested.

Essential Functions

• Receive initial calls from providers and clients, assist with needs and routing appropriate calls to their respective areas when appropriate.
• Triage crisis callers to clinical staff for appropriate assistance. Assessing levels of risk beyond the customer service scope.
• Provide routine referrals to callers to staff offices or network providers.
• Provide relevant paperwork for providers to adjust demographic information in the system, and to obtain authorization for further treatment for their patients.
• Meet internal standards set forth to comply with company contract requirements.
• Assist coworkers in training new hires on procedural aspects of position, including documentation, orientation within the organization, and compliance rules and regulations.
• Simultaneously communicate telephonically and type.
• Adhere to department goals and guidelines.
• Consistently meets individual goals and guidelines.
• Demonstrates use of MAGIC customer service concepts in all communication.
• Willingness to work a variety of shifts if necessary.
• Adheres to USPS Mission Statement, Core Values, Code of Business Conduct, and Compliance Program.
• Complies with federal and applicable state laws and USPS regarding privacy, confidentiality, and security of health information, and other designated information.

Marginal (non-essential) functions

Assist with mailings, paperwork processing, organizational issues, and general office related tasks necessary for day-to-day operation.

This will include all day-to-day functions, relevant tasks for the collaborative team, and more

Job Qualifications

Required

• High school diploma plus 5 years of customer service experience, or associate's degree and three years of related experience, or bachelor's degree.
• Able to concurrently communicate telephonically and type.
• Proven written and oral communication skills, organizational skills, demonstrated willingness to work within a collaborate, team-oriented environment.

Preferred

• Five plus years of customer service experience (call center preferred)
• Two plus years medical billing / coding and / or claims experience (mental Health preferred)
• Working knowledge of health insurance as a whole
• Bachelor's degree in a social science or health related field
• Spanish fluency preferred

Key Competencies

• Ability to show empathy, common courtesy, patience and respect to all callers
• Effective communication and active listening skills
• Effective critical thinking and problem-solving skills
• Ability to work in a team-based environment

Working Conditions

• Physical
• Constant :
• must be able to remain in a stationary position
• must be able to move about inside the office
• must be able to communicate and exchange information with others
• must be able to inspect information
• must be able to perform repetitive motion with arms and fingers
• Mental
• Constant
• must be able to interpret data
• must be able to problem solve
• must be able to make decisions
• must be able to organize and plan
• Work is performed indoors in a typical office environment- not substantially exposed to adverse environmental conditions
• Frequent exposure to VDT screen
• Frequent use of office machines to include telephone, copier, computer and fax machine

Salary and Other Compensation :

The starting salary that Lucet reasonably expects to pay for this position ranges from $16.00 - $22.00 per hour, depending on circumstances including an applicant's skills, education / degrees, certifications, prior experience, market data, and other relevant factors.

Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements : 401(k) with competitive employer match, Remote Work.

This position is a federally contracted position with the United States Postal Service. which has specific requirements for all candidates which include :

• The ability to pass a 10-panel drug screen prior to their date of hire.
• The ability to undergo a Public Trust background investigation and receive a favorable adjudication.
• US Citizenship for at least 5 years.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.

Job Posted by ApplicantPro