Here’s why you want to be the next King County Scale Operator: You will become part of our work family. 

Fabulous opportunity for a customer focused, team oriented, and skilled interpersonal communicator. You will contribute to our department and division goals related to environmental sustainability. The scale operator team creates positive change towards all operational aspects (i.e., customer service and customer experience, educational literature and public communications, safety, site design, and recycle improvements, to name a few) Your positive energy will contribute to the Solid Waste Division’s overall success.

Solid Waste Division is a collaborative, forward-thinking, innovative workgroup. We interact with customers daily, providing service, education, and guidance to ensure a successful experience. We are stewards for the environment, we focus on our customers, and we collaborate to drive results.

About the Role

• Providing excellent customer service in a professional manner.
• Educating customers on policies and procedures i.e., diverting recyclable materials away from our landfill.
• Collaborating with Communications Team on brochures, website, and signage.
• Collaborating with Recycling Diversion Team (RES- look into) for long-term solutions for waste diversion.
• Enforcing policies i.e., assessing related fee.

About the Team

We continue to build on an enduring legacy of shared values of equity and social justice, employee engagement, innovative thinking, and continuous improvement. With this commitment, King County has adopted a pro-equity agenda aimed at advancing regional change and is developing the systems and standards necessary to achieve better outcomes for all our residents, regardless of their race or income. We have outstanding benefits and a great work/life balance in an environment focused on treating people with mutual respect, many of our team members have decades of experience as the position is so rewarding.

Commitment to Equity Racial and Social Justice:

King County, named after Dr. Martin Luther King, Jr., is a diverse and vibrant community that represents cultures from around the world. Our True North is to create a welcoming community where everyone can thrive. We prioritize equity, racial and social justice, making it a foundational and daily expectation for all employees. As a Scale Operator you will actively apply these principles in all aspects of your work. Learn more about our commitment at http://www.kingcounty.gov/equity.

Apply now for a rewarding career at the Solid Waste Division of King County Department of Natural Resources & Parks (DNRP). Join our talented workforce in protecting and restoring the natural environment and promoting more resilient, sustainable, and equitable communities. Enjoy training, comprehensive benefits, and growth opportunities.

What You’ll Be Doing

• Provide professional customer service and educate on policies to internal and external customers.
• Using computerized automated cashiering and scale systems; handling cash, credit cards, Apple pay, King County vouchers.
• Reconcile daily funds and receipts.
• Daily reporting of receipts, records, accounts, and permits.
• Communicating with customers, co-workers, vendors, & other departments.

Competencies You Bring:

• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
• Decision Quality – Making good and timely decisions that keep the organization moving forward.
• Manages Conflict – Handling conflict situations effectively, using de-escalation best practices.
• Values Differences – Recognizing the value that different perspectives and cultures bring to an organization.
• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Qualifications You Bring

• Working knowledge of cashier/cash handling experience
• Minimum of one (1) year customer service experience
• Aptitude to work closely with others; experience communicating with a diverse range of staff and customers in a pleasant, non-judgmental, respectful, and culturally sensitive manner.
• Demonstrated computer skills for timesheets, customer reconciliation, email communication, virtual training/meetings
• Ability to work independently
• Demonstrated organizational, written and oral communication skills
• 10-key experience
• Valid Washington State Driver's License or the ability to travel to other transfer stations during the course of the workday/shift.

It Would Be Great If You Also Bring:

• Strong communication skills
• Dependability and reliability

Working Conditions

• Onsite Work Requirement: The work associated with this position will have multiple locations in King County (i.e. Algona, Enumclaw, Renton, Tukwila, Factoria, Houghton, Shoreline, Vashon, Cedar Falls, Maple Valley Landfill).

• Work Schedule: Regular Part-Time (RPT) Scale Operators are primarily assigned to a 7/10 work schedule (7 days on, up to 10 hours per day, followed by 7 days off (Tuesday - Monday).RPT positions are not guaranteed any certain number of work hours per week and weekly hours vary. These positions are scheduled to work as needed to supplement full-time schedules. Winter months are slower and hours more limited, possibly only working weekend shifts. Summer months are busy, often yielding consistent full time and overtime work. Work hours are variable including Day, Swing, and Graveyard shifts. The Solid Waste Division is only closed Thanksgiving, Christmas, and New Year’s Day. In this position, you are considered an essential employee and will be expected to work during weather, health, and other emergency events. This position is overtime eligible.
• Physical Environment: The candidate must have the ability and willingness to work in an industrial site setting with adverse conditions such as dust, odor, high volume noise and heavy traffic.
• Union Representation: This position is represented by Teamsters, Local 174.

Application and Selection Process:

We welcome applications from all qualified applicants. We value diversity, diverse perspectives and life experience and encourage people of all backgrounds to apply. This recruitment will be used to fill current vacant positions and may be used to create a list of competitive candidates to fill possible future vacancies.

Application materials will be screened for clarity, completeness, and responsiveness to the list of qualifications, skills, and abilities. The most competitive candidates may be invited to participate in skill tests assessing customer service and money handling in addition to one or more panel interviews. 

To apply, submit a: 

• Complete Application
• Resume
• Cover Letter
• Answer Supplemental Questions

Note: Additional documents won't be considered during minimum qualification screening.

Offers of employmentwill be contingent on the completion of a satisfactory references.

Who To Contact: For more information regarding this recruitment, please contact Roxanne Malatesta at rmalatesta@kingcounty.gov.

Discover More About the Solid Waste Division: Visit our website at our website at Solid Waste Division and check us out atFacebook | Twitter | Instagram | YouTube

Discover More About DNRP: Visit our website, explore an interactive map of our recent accomplishments and check us out at Facebook, X (formerly Twitter), LinkedIn, TikTok, Instagram, YouTube and Keeping King County Green News.

Sign up for Job Alerts to be notified of additional career opportunities with King County. Select the Natural Resources category for DNRP opportunities and explore other categories of interest.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.