Description

The Night Auditor will ensure a comfortable, caring, and consistent stay by providing guests with a warm welcome. Provide efficient and effective front desk service in accordance with brand standards.

Responsibilities and Duties

• Ensure a delightful, seamless arrival and departure for our guests.
• Greets guest and processes hotel registration and other transactions.
• Keeps current on hotel accommodations, services and local attractions.
• Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.
• Works with other departments as appropriate to arrange for services requested by the guest.
• Stays current with developments in the hotel by reviewing and updating the communication log.
• Prepares end of shift summaries and communications for management and other shifts.
• Makes reservations in accordance with hotel's yield management practices.
• Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards.
• May be responsible for answering and fielding all calls to the hotel, both internal and external.
• Identifies and records special billing instructions and notifies Accounting.
• Obtains appropriate approvals and signatures for guest transactions.
• Follows hotel policy on cash banks.
• Maintains confidentiality of guest information.
• Responsible for night audit process and all required reporting.

Qualifications

• Hotel Front Desk experience a plus.
• Ability to work evenings, holidays and weekends.
• Excellent communication skills: Ability to communicate effectively with guests and associates.
• Computer literate
• High School graduate or GED equivalent