Job Summary
As a restaurant server, you provide first-class service to our customers with every order you serve, ensuring their experience is your top priority. You have a passion for people and enjoy making our guests feel welcome. Your excitement about and knowledge of the restaurant and food and beverage offerings is how you meet and exceed our guests' expectations. You provide appropriate recommendations and because of this, guests come back again and again. You care about people, and model our core values. An employee in this position can expect an hourly rate starting at $15.50.
What You Do
•Make the customer your priority at all times by greeting, seating guests and anticipating and responding promptly to their needs. •Make relevant food and beverage recommendations, ensuring an engaging experience that is attentive, timely and correct at all times. •Prepare and serve non-alcoholic beverages to guests according to Barnes & Noble specifications, including preparation of espresso-based drinks. •Prepare and serve alcoholic beverages to guests, strictly abiding by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and driving while intoxicated. •Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, menus, price ranges and dress code. •Work with coworkers as part of a team and provide support by answering phones, scheduling reservations and processing payments. •Provide attentive service by checking back with customers during the meal for any additional needs along with providing checks and taking payments. •Ensure the restaurant is welcoming to guests by placing a priority on a clean and tidy environment by monitoring and maintaining cleanliness, sanitation and organization of assigned work areas. •Use and maintain front-of-house equipment as intended. •Know and comply with all restaurant policies, service procedures and standards. •Complete Food Safety/Liquor courses in a timely manner if mandated by state/local Health Department. •Work in the restaurant which requires physical activity (e.g., prolonged standing, repetitive bending, lifting to 25 pounds, climbing, operating espresso machines).
Knowledge & Experience
•Passionate about the products we serve. •Positive and can-do attitude. •Enjoy working with people. •Listen to people and enjoy solving problems. •Make thoughtful recommendations for food and beverage items that satisfy the customer. •Well organized, efficient and able to multi-task. •Can clearly and respectfully communicate and express oneself. •Minimum of 18 years of age to serve alcoholic beverages. •One year's experience in a restaurant setting or equivalent preferred. •Knowledge of coffee roasting/brewing and experience with commercial espresso equipment preferred.
Expected Behaviors
•Treat customers as the first priority at all times. •Take initiative and consistently grow and expand restaurant knowledge. •Enjoy making recommendations and engaging with others. •Support company goals and initiatives and is a team player. •Show respect and kindness to fellow employees and customers. •Accept responsibility and execute all assignments correctly and with care. •Accept coaching and feedback from others openly. •Flexible and can adapt to an ever-changing environment.
EEO Statement
As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions-including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment-will be conducted without regard to self-identified, perceived or actual age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances.
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