Description

REPORTS TO: Dining Room/Food & Beverage Manager

The purpose of this job description is to communicate the responsibilities and duties associated with the position of SERVER. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.

Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives.

It is imperative that you review these duties, skills and physical requirements closely and that you understand that by signing the Job Description Acknowledgement, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described.

JOB SUMMARY

The primary responsibilities a competent Restaurant Server to take orders and deliver them to our guests maintaining and enhancing the quality of our customer service. You will work in close collaboration with colleagues and follow established health and safety standards. The goal is to accelerate our business development by providing customers with a memorable experience.

WAGE/HOUR STATUS

Non-exempt (eligible for overtime)

DUTIES AND RESPONSIBILITIES

• Prepare restaurant tables with special attention to sanitation and order
• Attend to customers upon entrance
• Present restaurant menus and help customers select food/beverages
• Take/serve orders and answer questions or make recommendations for other products
• Collaborate with other restaurant servers and kitchen staff
• Deal with complaints or problems with a positive attitude
• Issue bills and accept payment
• Promote dedication from customers

Requirements

QUALIFICATIONS

• Proven restaurant serving or waitering experience
• Customer-oriented approach and patience
• Problem solving and decision making skills
• Hands on experience in cashier duties
• Excellent people skills
• Responsible and trustworthy
• Must meet all physical requirements and be able to take direction.
• Attention to cleanliness and safety

Equipment Requirement:

Mops, brooms, vacuum cleaner, window squeegee, scrubber, step stool, small ladder, screwdriver, and other miscellaneous hand tools. Is required to wear gloves as tasks dictate.

Work Hours:

Minimum of 40 hours per week. Weekly schedule may change as required. Must be able to work weekends.

Equipment:

• An employee in this position must be knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools.
• Restaurant point of sale system, calculator, adding machine, coffee, juice, iced tea and soda machines.

PHYSICAL REQUIREMENTS

Constant need (66% to 100% of the time) to be on feet.

Have constant need (66% to 100% of the time) to perform the following physical activities:

Bend/Stoop/Squat - Perform routine cleaning; pick up debris

Climb Stairs - Routine cleaning duties require, access to stair wells of a 10-story building.

Push or Pull - Move light furniture, appliances, open and close doors, etc.

Reach Above Shoulder - Perform routine cleaning duties

Climb Ladders - Perform routine cleaning duties

Grasp/Grip/Turning - Handle cleaning tools and equipment

Finger Dexterity - Handle cleaning tools and equipment

Lifting/carrying (cleaning supplies, vacuum, step stool, etc.):

50 lbs. – 75 lbs. Rare need (less than 1% of the time)

25 lbs. – 50 lbs. Occasional need (1% to 33% of the time)

1 lb. – 25 lbs. Constant need (66% to 100% of the time)

Required to handle cleaning chemicals. Certain cleaning chemicals may require pre-mixing.

VISION REQUIREMENTS

• Constant need (66% to 100% of the time) to observe areas needing attention/correction. Read cautionary labels; respond to written instructions from staff.
• Frequent need (33% to 60% of the time) to see things clearly beyond arm's reach. Observe and assist maintenance; observe problems throughout hotel.

HEARING REQUIREMENTS

• Essential. Frequent need (100% of the time) to receive instructions from residential management. Written instructions should be acceptable.

SPEAKING REQUIREMENTS

• Constant need (66% to 100% of the time) to verbally communicate with staff and guests.

MENTAL/EMOTIONAL REQUIREMENTS

• Must be able to work in a fast-paced and customer service-oriented environment.
• Performs duties under pressure and meets deadlines in a timely manner.
• Works as part of a team, as well as completes assignments independently.
• Takes instructions from supervisors.
• Exercises problem-solving skills.
• Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.

WORKING ENVIRONMENT

• Indoors (66% to 100% of the time). Occasionally outdoors (1% to 33% of the time).
• Occasional exposure (1% to 33% of time) to cleaning chemicals, paint fumes, solvents, adhesives, etc. Example: During kitchen cleaning as well as dining room table cleaning and sanitizing.

REASONING DEVELOPMENT

Moderate. Must be able to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally involve minor deviations. Needs ability to think rationally beyond a specific set of instructions.

SAFETY RESPONSIBILITIES

• Learn and comply with all company safety rules.
• Use appropriate safety equipment always.
• Immediately report all unsafe conditions to supervisors.
• Must be familiar with all safety features or equipment, machinery, or materials encompassed by job duties.
• Must check with supervisor if there is a question as to the safe procedure to be used for any job function.

Additional Requirements

Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing) to employees.

This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other company officials.

This job description does not constitute an employment contract between the company and any employee.

The job responsibilities of this position may include cross-training in other functions or positions to ensure satisfactory operation of the department or work area.