Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of each other, teamwork, and inclusivity? HSCS is dedicated to building a diverse community atmosphere where employees feel valued, supported, and accepted while providing specialized care for Texans in need. If providing hope and healing through compassionate, innovative, and individualized care interest you, we welcome your application for the position below.

The Receptionist responds to all calls coming into the switchboard console and assists visitors to the hospital. He/she is usually the first employee to meet and/or greet consumers or visitors of the hospital. The Receptionist will monitor the fire panels and announce emergency codes over the P.A. system. Receptionist assists with issuing payroll checks to employees. All completion of work requires use of established methods and/or techniques based on well-defined guidelines. The Receptionist has no financial responsibility but is accountable for assigned property. He/she will be under the direct supervision of the Administrative Assistant III with limited latitude for the use of initiative and independent judgment.

This position also may require working extra hours and shifts as needed to ensure coverage of the Kerrville State Hospital Switchboard from 5:00 am until 9:00 pm, 7 days a week, 365 days a year.

Essential Job Functions:
1.Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned
2. Responds to calls coming into the switchboard console in order to assist the hospital callers in a professional and timely manner.
3. Monitors Fire Alarm panels and makes announcements, as necessary to ensure the safety of patients, employees, and visitors.
4. Utilizes the paging system and TDD machines in order to maintain communication with staff and/or patients.
5. Assists visitors, patients, and family members as well as directing to appropriate locations to ensure confidentiality and safety of patients is maintained.
6. Assists with the distribution of payroll checks to paymasters and employees.
7. Attends and participates in all mandatory training in order to meet DSHS/KSH requirements, maintain job competencies and develop professionally.
8.Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge Skills Abilities:
1. General experience with routine receptionist and switchboard operations.
2. Knowledge of community resources for referral purposes and agency operations.
3. Ability to transfer incoming calls to appropriate personnel; handle multiple phone lines.
4. Ability to communicate effectively.
5. Ability to keep information confidential.
6. Must be able to maintain composure during emergency situations.
7. Ability to be punctual.
8. Ability to work extra hours and/or shifts other than scheduled.

Registration or Licensure Requirements:
None

Initial Selection Criteria:
Graduation from an accredited high school or GED.
Willingness to work days other than Monday through Friday.

Additional Information:
Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, and HHS OIG list of Excluded Individuals/Entities. Males between the ages of 18-25 must be registered with the Selective Service.
All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco Center for Youth applicants must be 21 years of age.
Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.
Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable. Vaccines may be provided. As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.
If you need assistance completing the online application, contact the HHS Employee Service Center at 1-888-894-4747.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

MOS Code:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to: 42A, YN, 0111, 3A1X1. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.