1 Community Forward SF Job
Community Forward SF is Hiring a Guest Services Specialist -- Part Time Near San Francisco, CA
Program: Eddy Street Apartments
Location: 425 Eddy St.
Reports To: Property Manager
Status: Non-exempt, Non-union
Wage: $23.00/hour
Hours: Sa-Su, 7am-3pm
JOB SUMMARY:
Guest Services Specialists (GSS) provide culturally appropriate, trauma-informed services to residents of the Eddy Street Apartments (ESA). GSS are frontline responders and are responsible for the daily operations of the building. They support guests’ health, safety, and wellbeing, provide supportive counseling, resources, information, outreach, and individual and systemic advocacy. The nature of work requires sustained physical effort involving standing, walking, bending, and stooping.
ESSENTIAL JOB FUNCTIONS:
- Support the Community Forward SF (CFSF) mission to promote stabilization, hope, and healing for permanent supportive housing residents in San Francisco.
- Work collaboratively with other CFSF employees and outside providers in an integrated team to meet shared goals.
- Ensure that residents are treated with dignity and respect, and that their physical, psychological, and emotional needs are adequately met while residing at the facility.
- Monitor and report on health & safety issues (including behavioral health issues) within the building, and provide de-escalation and conflict resolution to residents as needed.
- Monitor, verify identification, and log all visitors to the building to provide privacy and security.
- Maintain visitor log
- Respond effectively in the moment to resident needs and requests.
- Answer incoming phone calls and relay messages to CFSF staff and ESA residents..
- In conjunction with site management, solicit, receive, and respond to resident input and feedback to improve program services.
- Assist in maintaining the cleanliness of the facility.
- Adhere to established policies and procedures.
- Attend trainings and meetings as needed.
- Other related duties as assigned.
- High school diploma or G.E.D.
- Previous experience working in affordable housing or lived experience in affordable housing.
- Previous experience working with the unhoused community.
- Ability to work both independently and cooperatively.
- Ability to effectively de-escalate conflict
- Comfort with technology and basic computer proficiency with email, MS Office, and/or G-Suite
- Understanding of homelessness, trauma, domestic/intimate partner violence, substance use disorder and recovery, HIV/AIDS, harm reduction, mental health disorders, neurodiversity, LGBTQIA communities, and systems of oppression.
- Ability to work sensitively with individuals from diverse cultures, languages, abilities, backgrounds, and identities.
- Ability to write and speak effectively.
- TB clearance and proof of COVID-19 vaccination within 7 days of hire.
- CPR and first aid certification required within 90 days of hire.
- Multicultural, multilingual
- Passion for working with at-risk client populations
- Lived experience with homelessness and/or other systems of oppression
- Strong self-awareness, cultural humility, and commitment to personal praxis.
- Good organizational skills
- Good written and oral communication skills
- Knowledge of San Francisco community resources and neighborhoods
Community Forward SF (CFSF) reserves the right to revise job descriptions or work hours as required.The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties are intended to describe those functions that are primary to the performance of this job. Other job duties include those that are considered secondary to the overall purpose of this position. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. All jobs are subject to contract funding availability. CFSF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if CFSF is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.
Job Summary
Part Time
Social & Legal Services
$39k-51k (estimate)
04/09/2024
06/08/2024
communityforwardsf.org
SAN FRANCISCO, CA
100 - 200
1978
WILLY HALL
$5M - $10M
Social & Legal Services
Related Companies
About Community Forward SF
Our Mission Community Forward helps the most vulnerable individuals of SF get off the street, find comprehensive services, and achieve stability so they may thrive. Our Vision We envision a San Francisco where every life counts. Everyone who has lost the ability to care for themselves will be given the support they need to gain control of their own lives. There will be no homelessness on the street, those with illness and addiction will be cared for, and everyone will be supported along a path toward permanent housing and self-sufficiency. Community Forward SF is a collection of vital programs ...
that insures our neighbors experiencing homelessness have effective services designed for their unique needs. Whether one needs housing, medical shelter, a safe place to become sober, or calm in the face of domestic violence - we care for those most vulnerable in our community. We are not just one program. We are a network of programs designed to work together to meet every stage of need. We have been serving San Francisco since 1978. In that time, weve seen our city change drastically, and continually evolve our services to meet new needs. We serve more than 6,000 San Franciscans experiencing homelessness every year. More than 80% of our clients are women. Were the citys leading agency addressing the unique needs of women and trans women.
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The job skills required for Guest Services Specialist -- Part Time include Guest Service, Background Check, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Specialist -- Part Time. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Specialist -- Part Time. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Specialist -- Part Time positions, which can be used as a reference in future career path planning. As a Guest Services Specialist -- Part Time, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Specialist -- Part Time. You can explore the career advancement for a Guest Services Specialist -- Part Time below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Specialist job description and responsibilities
Successful guest specialists provide optimal customer service and ensure the safety and satisfaction of each guest.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Specialist jobs
A guest specialist must be at least 18 years of age and possess a valid state driver's license.
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