Description

At Ventana Canyon, nestled in Tucson Santa Catalina foothills, the sun rises across our pristine 600-acre desert preserve with its flowering landscape, rolling hills, winding riverbeds, craggy canyons, and pine-topped peaks. The Ventana Canyon Golf & Racquet Club is a beautiful and secluded member-owned country club with 36 holes of championship golf and 50 guest suites, rated as one of America's top golf resorts

Ideal Candidate:

The Lodge at Ventana Canyon Golf & Racquet Club is seeking an experienced Guest Service Agent to greet and provide four stars and four diamond service to all our members and guests.

RESPONSIBILITIES:

• Acts as greeter for guests entering and exiting the front entrance, is always aware of the bell desk and parking lot area to ensure all guests that are in the vicinity are greeted and assistance is provided as needed.
• Acts as a valet by opening car doors as they pull up, parking and retrieving customer cars as needed.
• Assists guests with loading and unloading their luggage/golf clubs from their vehicles and transports luggage to and from their room.
• Checks all guests in to the resort based on established procedures.
• Authorizes guest credit cards at check in for the appropriate charge amount.
• Provides a brief tour of our property to incoming guests not familiar with our property.
• Promptly answers the front desk phone and directs calls to the appropriate location.
• Provides accurate and complete information about the resort and the surrounding area.
• Answers guest questions and provides directions.
• Provides shuttle services for guests and associates.
• Assists with faxing, copying and message taking duties.
• Delivers items to guests such as messages, faxes, packages, and amenities.
• Creates keys for guests as needed and checks their ID.
• Activates the appropriate emergency procedures in the event of a fire, accident, weather, or medical emergency.
• Ensures cleanliness of the Lodge shuttle and reports vehicle issues promptly.
• Keeps lobby area tidy, prepares maps, polishes bell carts and other activities as assigned.
• Creates and maintains water station in the main lobby.
• Incorporates safe work practices in job performance.
• Helps guest with restaurant suggestions and reservations, transportation, and other misc. concierge questions when concierge is not available.
• Goes over guest folios with guests when cashier is not available.
• Performs check out based on established procedures when cashier is not available.
• Assists with reservations (existing and new) when reservations are not available.
• Assists with Spa reservations and maintains basic knowledge of current offerings and specials.
• Maintains flexibility to take on new and different tasks as directed by the Department Manager.
• Attends staff meetings.

Qualifications

Requirements:

• Able to apply common sense understanding to carry out detailed but uninvolved instructions furnished in written or oral form; to deal with problems involving a few concrete variables in standardized situations.
• Meet the physical demands of the position: Regularly uses hands to finger, feel or handle, reaches with arms and hands. Occasionally sits, climbs, balances, stoops, kneels, crawls, and crouches and stands throughout most of the shift. Regularly lifts to 25 pounds and occasionally lifts up to 100 pounds.
• Regularly uses close, distance, color, and peripheral vision as well as depth perception. Ability to adjust focus.
• Knowledge of Microsoft Office applications.

REQUIREMENTS:

• One to three months customer service experience and/or training; or equivalent combination of education and experience preferred.
• Required to be available to work evenings, holidays, and weekends.
• Required to read and comprehend simple instructions, short correspondence, and memos; to write simple correspondence; to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
• Valid drivers license.
• Must be 21 or older to operate shuttle van.