The Ed Napleton Automotive Group is looking for our next Customer Care Associate. This is an exciting opportunity in a growing, fast-paced industry.

Located at Napleton's Westmont Porsche, the Customer Care Associate is critical to our customer’s experience. The Customer Care Associate isresponsible for handling customer transactions, calculating bills, and processing payments. The ideal candidate must be accurate, and customer focused.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50 dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

What We Offer:

• Aggressive compensation plans
• Family Owned and Operated – 90 years in business!
• Medical, Dental, and Vision Insurance
• 401K and additional benefits
• Accrued Vacation Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Giving detailed explanations of services or products
• Review customer accounts and transactions while resolving issues
• Receive orders, calculating charges and processing payments
• Refer customers to superiors when necessary
• Answer phones and direct consumer to the proper department and follow up in a timely manner.
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
• Must follow all company safety policies and procedures.
• Promptly and efficiently answer multi-line switchboard and transfer calls.
• Check with Management at the end of each shift before leaving the dealership to make sure they do not need anything additional.
• Filing (Service Repair Orders, Parts Counter Tickets, Car Deal Files, Hard Copies)

Job Requirements:

• High School Diploma or equivalent
• Cashier experience and automotive dealership experience is a plus.
• Ability to read and comprehend instructions and information.
• Excellent communication skills.
• Professional appearance.
• 18 years of age or older to comply with the company driving policy.
• Ability to work nights and weekends.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws