GENERAL PURPOSE

The Front Desk/Hostess provides exceptional customer service and quick response to all hotel and restaurant guests. Making each customer gets serviced quickly and efficiently as the first staff member they encounter provides a positive image of the Hopi Cultural Center.

KEY TASKS AND RESPONSIBILITIES

• Establish and maintains a professional, positive attitude with management, co-workers and general public
• Provide excellent customer service at all times
• Maintain a neat and clean professional appearance
• Seat all guests quickly and efficiently
• Handle all guests’ concerns promptly and efficiently
• Provide information about the Hopi Reservation and/or HCC events when requested
• Adhere to all procedures for the hostess desk as outlined by your manager/supervisor
• Provide quick and efficient cash out for all patrons
• Answer all incoming calls, transferring when necessary
• Ensure that the front lobby area of the facility is kept in a clean and inviting physical appearance
• Inform management of all safety and incident concerns
• Perform other duties assigned by the General Manager

EDUCATION AND TRAINING

• Possess a high school diploma or GED
• Food Handler’s license preferred

KNOWLEDGE AND EXPERIENCE

• Minimum 1 year experience in hotel front desk
• Minimum 1 year experience in restaurant hostess Ing
• Computer knowledge of basic systems

CORE COMPETENCIES

• Ability to work with minimal supervision
• Ability to communicate effectively with management, co-workers, and guests
• Ability to understand and speak fluent English
• Ability to perform basic math skills
• Ability to provide guests’ information about the area and Hopi culture
• Ability to multi-task in fast paced environment
• Ability to successfully work with a diverse client base while maintaining a positive attitude
• Ability to operate a POS system
• Ability to follow through on details
• Ability to operate a cash register
• Possess a valid Arizona drivers’ license or Arizona ID card
• Ability to report to work on time for any shift assigned
• Other duties as assigned by the General Manager or CEO

WORKING CONDITIONS

• Must be able to stand up to 8 hours
• Must be able to lift between 10-30 lbs.

Job Type: Part-time

Expected hours: 32 – 40 per week

Benefits:

• Flexible schedule

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Restaurant Hostess: 1 year (Preferred)
• Hotel Front Desk: 1 year (Preferred)

Ability to Relocate:

• Second Mesa, AZ 86043: Relocate before starting work (Required)

Work Location: In person