Description

About the Role

Location : Remote - Michigan residents Do you have a strong eye for detail? This could be a great opportunity for you - especially if you're interested in working from home! As a remote Vehicle Return Clerk (Repurchase Coordinator) at Morley, you'll help arrange the return of vehicles that may be eligible for buyback between a major auto manufacturer and its customers.

You'll manage cases and use your customer service skills to ensure the return process is as easy and hassle-free as possible for all parties prior experience in banking, mortgages, accounting or an auto dealership is helpful, it's not required.

We'll train you on everything you need to know to handle these transactions with confidence!

What You'll Do

• Ensure case accuracy
• Assemble case documentation
• Manage communications between the car owner, auto dealer and lending institution
• Negotiate and coordinate vehicle buybacks on behalf of the auto manufacturer
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

What's it Like?

What is it like working in automotive customer service, if you haven't before? It's doable and you learn as you go.

that she uses to understand vehicle issues she has encountered in her work.

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We make sure you have the tools you need to be able to do your job right and stay connected with your team. Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks, and has the processes and relationships in place to make sure that our team can do this smoothly.

You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist ( chat hours : M-F 8 - 5 Eastern time (closed on some holidays) TA will respond to after-hours questions the next business day).

Skills for Success

• Computer navigation, typing and Microsoft Office skills
• Strong attention to detail

Eligibility Requirements

• High school diploma or equivalent
• Customer service experience (three or more years preferred); for example, previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers
• Able to work shifts within the center's hours of operation : Monday to Friday (no weekends!)Primary shift : 8 - 5 Eastern timeRotational shift 2-4 times per month : 11 - 8 Eastern time

Nice to Have

• Prior experience working in banking, mortgages, accounting or an automotive dealership
• College degree

Remote Work Requirements

• Michigan resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Cellular phone
• Secluded and distraction-free work environment

Why Join Our Morley Family

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (, diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance

Benefits to Make Your Life Easier

• Teladoc : Free online access to doctors 24 / 7
• 24 / 7 nurse help desk
• Patient advocacy : Free 24 / 7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services
18 hours ago