Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.

Responsibilities

Summary:

As a Field Manager, you will manage and evaluate assigned region of the contractor network. Interacts with all departments including field sales. Recruits, coaches, monitors, and evaluates, new contractors as well as existing contractors within their network(s).

Responsibilities:

• Manages and evaluates the quality and cost of the contractor network in an assigned region by analyzing and interpreting reports and statistical data and determines course of action.

• Serves as liaison with departments, contractors, and field sales to facilitate communication, as well as resolve issues.

• Educates, trains, and provides ongoing coaching to contractors on company policies and procedures.

• Analyzes data to determine gaps in contractor availability and performance to make recommendation, build commitment, and overcome objections.

• Provides monitoring and maintenance of work orders in their assigned area to ensure accuracy, and provides feedback to appropriate departments for coaching opportunities.

• Recruits and maintains trade specific contractors to meet regional goals.

• Provides high level business consulting expertise and advice to an assigned contractor network.

• Facilitates learning and sharing of best practices in a wide variety of formats, including group presentations virtually and face to face.

• Assists in facilitating and managing new company initiatives and projects.

• Ability and willingness to travel to conduct field visits, including multiple overnight stays.

• May assume other duties as applied.

Qualifications

Minimum Education, Licensure and Professional Certification requirements: High school diploma or equivalent required, Bachelor’s degree preferred

Minimum Experience required: 5 years of experience

Required Skills:

• Ability to maintain confidentiality and work as a team player in a professional manner

• Ability to legally operate a motor vehicle

• Negotiation and sales skills

• Excellent written and verbal communication skills

• Analytical skills

• Organizational and time management skills

• Microsoft Office (Word, Excel, PowerPoint, Outlook, PowerBI)

• Business and financial acumen

• Problem solving and decision-making skills

• Project management, organization, multi-tasking, and prioritization skills

Other/State Specific

This role pays between $61,400/yr to $92,000/yr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

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ID 2024-3471

Category Contractor Relations

Type Full Time

Company AHS American Home Shield Corp