Your Responsibilities

• Work as a team to solve IT-related support requests
• Manage employee lifecycle end-to-end including provisioning of new hires, IT orientation, offboarding of employees, and asset inventory management
• Engage and contribute to daily standup meetings
• Keep an up-to-date record of active tasks and provide weekly reports to IT head
• Help users with walk-up IT support requests
• Work with network, software, IT, and DevOps engineers to keep our systems operational
• Streamline IT processes and document processes.

What We’re Looking For

• You aren't expected to know everything, but to be successful you need to foster a mentality of not being afraid to learn what you don't know.
• Excellent communication skills (verbal and written)
• Ability to self-educate by finding and reading technical documentation
• 2-4 years of experience working independently in an IT support desk
• Comprehensive experience with managing Azure AD, Office 365, and Intune
• Ability to repair laptops, AV equipment, and servers
• Desire to expand skillset beyond the scope of job description
• Ability to follow documented processes and self-report deviations

What we’d love to see

• A
• Net
• CCNA (or comparable programs)
• Linux certifications
• Scripting skills
• System administration skills

What You Get

• A chance to be an early member of a rapidly growing startup and have an impact on company and technology direction
• Ability to solve challenging problems with a skilled and dedicated multi-disciplinary team
• A balanced, highly collaborative work environment where we encourage everyone to ask for and provide help. We value and support individual growth through open communication and feedback
• Hybrid work structure that provides some freedom to working location
• Competitive medical, dental, and vision coverage, with 401K, life and disability coverage as well
• A PTO policy where we encourage and expect all employees to take time to enjoy life outside of work
• Discount on groceries from our store