**Manager of Customer Support**

**Location: Pittsburgh, PA**

**Cardiac Management Solutions**

**Position Summary:** Working closely with Territory and Regional Managers as part of the overall Medical Order process. As part of that critical collaboration you must deliver superior service to drive LifeVest prescriber customer satisfaction. You must demonstrate the ability to skillfully manage and schedule inventory and patient fittings in the field (to meet Service Levels while effectively managing costs). Strong customer service leadership is required, modeling the behavior expected from the Account Coordinators and other team members. You must drive teams to deliver timely and accurate document control handling (processing faxes; pursuing documentation; etc.). Teams must meet or exceed metrics/objectives to assure that Customer Support is strongly positioned for future growth (productivity; enhancements; etc.). **Supervisory Responsibilities:** Directly supervises employees in the Customer Service Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. **Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. **Language Skills:** Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. **Mathematical Skills:** Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. **Reasoning Ability:** Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.