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H3 Manufacturing Group, LLC is Hiring a Customer Care Manager Near Ludlow, IL
* * * Direct Hires ONLY. No Recruiters. No Phone Calls * * *
* Develop and execute strategic plans to achieve sales targets.
Serve as a high-level contact for customer account(s) while working directly in many cases with key customer relationships in conjunction with executive management.
Build and maintain long-lasting relationships with customers while partnering with them to better understand their business objectives and potential future needs.
Oversee development of new business with existing customer(s) and/or identify areas of improvement, to grow the account organically.
Collaborate to achieve excellent customer solutions, sales and margin goals, and OTD.
Coordinate with production on schedules, delivery commitments, and improved OTD.
Ensure complete and accurate processing and expediting of job orders.
Review quotes including price, availability, delivery time, and other information as needed.
Verify post-order activities: delivery updates, quality issues, return authorizations, are processed accordingly.
Rectify product/service challenges by clarifying customer concern, identifying root cause, providing solution, expediting corrective action, and following up, to ensure satisfactory resolution.
Compile and maintain accurate actionable sales reporting on customer account statuses.
Ensure timely/responsive communications, approachable service/solution attitude, order accuracy, backlog review in ERP.
Monitor inventory requirements against customer order demand, maintaining forecasting and budgeting analysis.
Qualifications:
- Proven experience in a customer service management role
- Strong leadership and supervisory skills
- Excellent communication skills i, both written and verbal
- Ability to analyze data and make data-driven decisions
- Proficient in project management principles
- Ability to effectively communicate with customers and resolve issues in a timely manner
This is an exciting opportunity for a highly motivated individual who is passionate about delivering exceptional results. If you have the skills and qualifications required for this position, we would love to hear from you. Apply now to join our dynamic team!
* * * Direct Hires ONLY. No Recruiters. No Phone Calls * * *
Job Summary
Full Time
$78k-100k (estimate)
04/27/2024
05/10/2024
h3mfggroup.com
Champaign, IL
<25
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The following is the career advancement route for Customer Care Manager positions, which can be used as a reference in future career path planning. As a Customer Care Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Manager. You can explore the career advancement for a Customer Care Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Manager job description and responsibilities
Customer Service Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
04/24/2022: Gary, IN
Customer service managers ensure customers are satisfied at all times before, during, and after a visit or transaction.
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They keep up with current customer success trends to ensure they are up-to-date with customer expectations.
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Customer care managers look out for their customer’s business and work with them to find solutions to pain points.
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Maintain accurate records and document all customer service activities and discussions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Manager jobs
Take time to understand what each customer needs and help customers take the shortest route possible.
03/05/2022: Saint Cloud, MN
Practice active listening and figure out a plan to help customers right then and there.
05/08/2022: Hartford, CT
An aspiring Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.
05/09/2022: Wilmington, DE
Customer service managers must also create an environment where employees feel valuable to the organization.
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The customer service manager must be able to work with people with different needs.
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Step 3: View the best colleges and universities for Customer Care Manager.
