1. Job Summary

• Runs food to the correct tables with the correct announcement.
• Provides a speedy, efficient, and professional level of service always.
• Is responsive to any guest’s request. 
• Ensures that all customers receive the best possible service and care.
• Maximizes sales opportunities through good service and table scanning.
• Makes side dishes or appetizers tableside for any customer.
• Runs drinks from the service bar if needed to the customer. 
• Cuts any meat tableside if needed.
• Makes meat tartar or tuna tartar tableside if needed.
• Runs food to any table as needed. 
• Works with restaurant staff to create a positive dining experience for guests.
• Greets customers and answers all questions.
• Alerts team members when tables need attention, if they are not present, assist them in helping with their tables.
• Has knowledge of the menu, with the ability to make suggestions.
• Ensures tables are enjoying their meals and takes action to correct any problems.
• Collects payments from tables.

• Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so.
• Keeps pass area with maximum efficiency and cleanliness.
• Treats company property with due care and attention.
• Attends meetings / training sessions as required by the management team.
• Adheres to and maintains cleaning checklists and carries out any other duties and responsibilities as assigned.
• Is aware of restaurant / company skills and standards, ensuring these are followed.
• Informs managers of any complaints / comments / perceived issues.
• Is always hands-on and present in the restaurant during service.
• Has a thorough knowledge of the food and dessert menu.
• Communicates any issues or ideas to the chef de pass and management team.
• Becomes a professional, valued member of the team with a flexible approach to improving customer experience.
• Cleans tables and removes dishes after the customer leaves, or as needed. 
• Carries loads of soiled dirty dishes to the dishwasher to be cleaned.
• Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials.
• Resets tables when customer leaves for next customer party. 
• Can remain focused and on-task.
• Sweeps and mops floors, if items are broken or spilled.

• Maintains a high customer awareness by approaching your job with the customers always in mind.
• Is financially aware of costs involved in the operations and are responsible to control costs.
• Is motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance
• Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities.
• Maintains high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues
• Ensures that the quantity of work is sufficiently productive under the normal business levels.

III. Additional Duties

• Performs other job-related duties as directed.
• Works as a team player always and is prepared to be flexible to ensure that operations are always as efficient and profitable as possible.

• High School Diploma
• Good communication and organizational skills.
• Ability to handle stressful situations and be able to prevent and/or handle emergency situations.
• A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure.
• Responsible, neat, and clean in appearance.
• Strong communication skills with supervisors and team members.
• Must be able to read, write and speak English.