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Mersino Dewatering has an exciting new opportunity for a Technical Customer Support Manager who will be responsible for creating, developing and managing a new team of IoT Customer Support team members establishing Support Metrics, SLA’s, and system management. Mersino has over 1600 Fleet Assets outfitted with telemetry devices, monitoring the health and activity of our equipment. This role will focus on customer service, uptime and managing the growing demands and the needs of our internal and external customers. Reports to: Director of Telemetry Responsibilities:
Requirements:
Preferred:
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Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Equal Opportunity Employer
Full Time
$100k-130k (estimate)
03/29/2024
05/29/2024
mersino.com
Burton, MI
200 - 500
The job skills required for Technical Customer Support Manager include Customer Service, Customer Support, Communication Skills, Microsoft Office, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Customer Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Customer Support Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Customer Support Manager positions, which can be used as a reference in future career path planning. As a Technical Customer Support Manager, it can be promoted into senior positions as a Technical Customer Support Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Customer Support Manager. You can explore the career advancement for a Technical Customer Support Manager below and select your interested title to get hiring information.