ABOUT THE JOB

The Universal Banker provides exceptional in-branch customer experience through teller transactions, sales, and service. This position is responsible for processing account deposits and withdrawals for a variety of account holders and should exceed the customer’s expectations while servicing their financial needs. The Universal Banker works to improve profitability of the banking center.

WHAT DO YOU LIKE?

A Universal Banker:

• Enjoys communicating with customers and assisting them with daily transactions.
• Excels in listening for sales opportunities.
• Enjoys nurturing relationships with and identifying needs of customers to promote service quality and business growth.
• Is detail oriented and has strong knowledge of retail banking products & services.

WHAT WILL YOU DO?

• Serve as the initial point of contact for customers entering the bank.
• Ensure cash drawer is accurate and balanced before and after your shift.
• Perform all teller transactions accurately & efficiently.
• Opening new accounts and assist with loan applications.
• Respond to customer requests & inquiries.
• Meet individual sales & customer service goals, which will actively contribute to overall branch goals.

WHAT WILL MAKE YOU SUCCESSFUL?

A successful Universal Banker typically has:

• High School Diploma or equivalent.
• 1-3 years of cash handling and customer service experience.
• Demonstrated ability to multitask and manage time.
• Ability to accurately count/balance cash.
• Strong knowledge of and adherence to bank policies & procedures.

BENEFITS INCLUDE:

• Full insurance benefits, including health, dental, vision, short-term & long-term disability.
• 20 days of paid time off plus 11 paid holidays.
• 401(k) retirement savings plan with HTLF matching up to the first 5% of your contribution.
• Tuition reimbursement and student debt assistance.
• Employee Assistance Program, Perkspot employee discount program and much more!
• Incentive bonus plan.